BT Apologises for Poor Service

In reference to www.bbc.co.uk/news/business-25366097:

BT has apologised to its customers after what it called its "poor service" during the launch of BT Sport in August.

Between July and September the number of complaints to BT rose to 0.56 for every thousand customers.

That is more than double the 0.26 per thousand recorded in the previous quarter.

In contrast, Virgin Media had just 0.05 complaints per thousand customers for its pay TV service.

Sky continued to have the lowest number of complaints, at 0.02 per thousand.