Worse than my neighbours.

My 4 neighbours all get sync rates of 3500 Kbps whereas I get around 2500 Kbps. I've done all the sensible things ie faceplate to isolate ADSL from internal wiring, checked that I'm not getting electrical interference etc. The BT wholesale checker says that I should get something between 1000-3500, which strikes me as a bit of a cop out. Any suggestion or do I just have to lump it?

Please can you take the stats again immediately after rebooting your router . That will tell us a critical setting on your line.

You are on a long line there, so speeds could be worse!

Have you compared your line stats with a neighbour's? Interesting to see if their attenuation is so high.

Have you tried different routers? Can you try the same type as one of your neighbours? Chipset and router choice can make a big difference...

Robertos


Line state: Connected
Connection time: 0 day, 00:02:09
Downstream: 2,464 Kbps
Upstream: 448 Kbps

ADSL settings

VPI/VCI: 0/38
Type: PPPoA
Modulation: G.992.1 Annex A
Latency type: Interleaved
Noise margin (Down/Up): 6.9 dB / 12.0 dB
Line attenuation (Down/Up): 61.5 dB / 31.5 dB
Output power (Down/Up): 17.6 dBm / 12.6 dBm
FEC Events (Down/Up): 51 / 0
CRC Events (Down/Up): 1 / 0

OK. That looks as though the sync-time noise margin is 6dB, which is normal. It could have been 9dB or 12dB, which would have accounted for the difference.

How is your router connected to the phone socket? Just a short ADSL cable, or are you using a plug-in extension cable as well.

Did you confirm that with the faceplate removed, all other sockets in the house, (whether you normally use them or not), fail to give a dial tone when you plug a phone into them?

Have you got a Sky Box. If you have, is it connected to the phone line?

I get the same if I take the face plate off and go straight to test socket with an ADSL filter. I do have a 5 meter cable to the BT Hub. But have compared to short cable. I also invested in shielded cable RJ11 cable. I do have 3 sky boxes but I've also tried turning of all the circuits in the house bar the plug socket that the router is on ..........

The key thing is how similar are the line attenuations for the other neighbours?

And even if vastly different, e.g. 10dB then nothing you can do but get angry about it.

There is no requirement to give you the same speeds as the neighbours.

Thanks Andrew, I'll go checkout the attenuation that my neighbours are getting. I think I'll save the anger and put it into positive kama to will BT to plonk a huawei box next to my cab! In the intervening time I'll experiment and see if I can improve things this end. The one suggestion was look at a different router rather than BT hub ..... Is there any merit Iain this or should I just save my money?

I didn't ask what it is like in the test socket. I asked if, when you remove the master socket faceplate, do all other sockets in the house fail to give a dial tone when a phone is plugged into them?

If one (or more) works, then you have it/them connected before the master. What I believe is called a "bridge tap". That screws things up.

As the others have said, check the attenuations (and noise margins) of the neighbours, and the router make/model. You need to look at the full stats like yours really, for instance are all the uploads 448kbps as well?

Different hardware might squeeze a meg, but does to cost/benefit analysis that is your own to make and how cheap you can different routers, seem to recall 2wire were popular for long lines at one time