We think we have it bad with our Customer Service...

......at least he spoke English................I want to help you....

Quite scary.

I listened a while ago. Apparently it has gone viral. This BBC article about it is worth a read. It includes Comcast's response. I haven't been to that, just seen the snippet from it.

It all boils down to Comcast wanting to know the reason for him leaving. "Because I want to" does not help their cause. That doesn't aid their market research. Comcast's only hope, their only peace, is to understand it, to understand the `why.'

`Why' is what separates us from them, you from me. `Why' is the only real social power, without it you are powerless. And this is how you come to me, without `why,' without power. Another link in the chain. But fear not, since I have seen how good you are at following orders, I will tell you what to do next. Run back, and give the fortune teller this message: Her time is almost up. Now I have some real business to do, I will say adieu and goodbye.

Wait... I'm back now, got a bit side tracked there. Comcast also seem to believe they have a right to know "why", but of course they do not, per the customer's "none of your business" response. As a Facebook friend also posted along with this story:

... this call is like an ex girlfriend or boyfriend demanding to know why you're breaking up with them ...

A psycho girlfriend/boyfriend at that.

Edited by deleted (Thu 17-Jul-14 14:56:34)

105mb

It should be noted that that was only the last 8 mins of a 20 min conversation.

Read more

Edited by deleted (Thu 17-Jul-14 16:28:41)

[cough] .

He should have just requested his MAC!

In reply to a post by mixt:

It all boils down to Comcast wanting to know the reason for him leaving. "Because I want to" does not help their cause. That doesn't aid their market research. Comcast's only hope, their only peace, is to understand it, to understand the `why.'

I had a problem when I left BT's dial up service without providing a reason. I got passed round half a dozen people before someone would action the cancellation.

In the past, on two occasions, when asked why I wanted to leave an ISP I supplied my reason and in both cases was offered a good reduction in cost to stay.

Yes, IME retention departments often offer the best deals.

For some reason when I left BTinternet dial up service I was allowed to keep my email address if I rang up to make the cancellation. That was nearly 10 years ago and so far I have not paid anything despite the recent emails to say a charge would be introduced.