Calling talktalk

THERE SEEMS TO BE A PROBLEM WHEN YOU CALL TALK TALK UP THEY CAN'T UNDERSTAND YOU OR YOU DON'T UNDERSTAND THEM. WHAT SHOULD TAKE A 10 MINUTE CALL ENDS UP TAKING 30 MINUTES. AND THAT CAUSED ME TO CANCEL FIBRE OPTIC. SOMETHING NEEDS TO BE DONE.

No need to shout! All caps is generally taken as shouting online.

What was the thing they could not answer?

Why shout at us? We done nothing. We here to help.

TalkTalk have always been useless on the phone...

I had same experience and cancelled because of it too.

Unfortunately there isn't much we can do, you are better of having a rant on their Twitter or even the forums on talktalk's website.

Calling TalkTalk has always been a chore, I knew this when I signed up for a pretty good deal of theirs years ago. Luckily I have only had one outage, however, what was a fault at the exchange which was almost proved positive by them in the first call, took over 20 days to sort, a lot of calls to TalkTalk, a lot of time and a lot of patience, there is no point at shouting at someone who can't understand you or the problem, it's not really their fault that they are shoved into a booth with a screen, keyboard and script to follow, and if you don't go "up the tree", then it's pretty much a waste of time.

Calling the UK Director directly on his phone is a good plan if you can get it, which I nearly managed to do, however, I did get his genuine PA, who said he was "busy", but she promised a return call from him, which I got!! !!
Once you do get high enough, you will find things move relatively quickly. !!!

However, 20 days plus with no broadband was enough for me, and as my contract is up at the end of August, I will be looking to move again, probably to BT, at least then the phone line will be clear again with no echo's etc.

Worst thing we did was move both lines over to TalkTalk, I knew we should have kept at least one with BT, but we were on an economical drive at the time so it served its purpose, now things are back to normal again, so roll on the end of the month!

In reply to a post by TrevorSP:

I will be looking to move again, probably to BT, at least then the phone line will be clear again with no echo's etc.

You could always move to talktalk Business. I moved from their residential offering to their business arm and the difference in phone support is like day & night...almost on a par with AAISP and certainly as good as the likes of Zen and IDNET. They aint cheap tho