Contract question,any advise welcome.

Situation : I am currently with BT under a 18month contract.
I believe I am half way through my obligations to the contract.
My circumstances although have changed,the property where the BT line is connected is not mine,its my ex partners.
Our relationship as broken down and I am moving back to my family members while I seek accommodation.
My question is this,when I phone BT and explain my situation to them.
Am I still obligated to carry on the existing contract remaining.
Or once I move back to Yorkshire can BT still bill me for the remaining contract still out standing.

Thanks for any advise.

Do you want to take your broadband contract with you? If so, there is useful information here.

They can bill you for the remaining months and close off the contract. Thus allowing you to sever the service

The cost shpuld be less than the remaining months a lot of the time due to changes enforced by Ofcom

At the moment I will not be taking the service with me due to me having no address of yet.
Like I say I will be stopping with my father for a sort time.

I just did not want to leave BT in the dark but I feel robbed that they can bill me for the months left on my contract.
I would have thought due to unforeseen circumstances they would just bill me the month in areas.

I may be leaving my ex partner but we have a Daughter an it would be unfair to leave them with my bills.

I really do not know what to do for the best but there is no way I will be paying nearly 9 months remaining on my contract because I am moving homes.

Thanks for the reply.

Its the 'joys' of contracts.

http://www.productsandservices.bt.com/consumerProduc...

Lists the relevant charges. In terms of unforeseen circumstances, while it may seem harsh, I doubt break-ups feature on that list. If you were buying their service at another location they might have waived or added the outstanding months to a new contract.

Well, if you're not taking out a new contract and you're leaving your address then I think you will be able to walk away from the contract.

Walk yes, but still under the obligations to pay what is owed under the contract.

Walk, yes, but

In reply to a post by bioraptor:

I may be leaving my ex partner but we have a Daughter an it would be unfair to leave them with my bills.

Thank you to everyone that replied to my question.
I have the weekend to think it all over and of cause your opinionated guidance will no doubt help me in some respects.

Once again thank you 'Thumbs Up'

Do they want broadband? Could some amicable arrangement be made whereby you pay half, at least until the end of the contract?

What about the phone line itself? Does your ex want to keep that? If so, that part isn't "your bill".

To be honest with you friend if it turns out where I have to pay to break my contract I may just try and do something like that.

In reply to a post by bioraptor:

I just did not want to leave BT in the dark but I feel robbed that they can bill me for the months left on my contract.

But if you could just walk away then you are leaving them out of pocket. Why should BT be out of pocket just because of your change in circumstances?

The best thing if possible is to take the contract with you but if that's not possible then hopefully you shouldn't have to pay the full outstanding amount. Personally I think that a lot of broadband contracts are too long but it's one way for the companies to reduce the cost and that's what most customers want. You probably went with them because they were cheap and part of why they are cheap is the long contract. I did the same with my current provider.

Edited by Andrue (Sun 12-Oct-14 08:55:39)

In reply to a post by bioraptor:

Situation : I am currently with BT under a 18month contract.
I believe I am half way through my obligations to the contract.
My circumstances although have changed,the property where the BT line is connected is not mine,its my ex partners.
Our relationship as broken down and I am moving back to my family members while I seek accommodation.
My question is this,when I phone BT and explain my situation to them.
Am I still obligated to carry on the existing contract remaining.
Or once I move back to Yorkshire can BT still bill me for the remaining contract still out standing.

Thanks for any advise.

I'm very surprised that nobody has mentioned that BT are about to bring in price rises. This means that if your contract was taken out after 23rd Jan 2014, you can terminate without penalty due to the price rises.

Phone their cancellations team, don't mention any of the above, and say you wish to terminate due to the increase in line rental. Be firm, and they will let you cancel without charging you.

If your contract started before 23rd Jan 2014, you may still be able to follow this route, you will just have to argue that the line rental increase is to your "material detriment".

Nobody has addressed the question of the phone line. Whether it will be required after he goes.

In reply to a post by nemeth782:

if your contract was taken out after 23rd Jan 2014, you can terminate without penalty due to the price rises.

I don't see 23rd Jan 2014 comes into it. The price rise us on all contracts and all may cancel due to excessive price rises.

In reply to a post by nemeth782:

In reply to a post by bioraptor:

Situation : I am currently with BT under a 18month contract.
I believe I am half way through my obligations to the contract.
My circumstances although have changed,the property where the BT line is connected is not mine,its my ex partners.
Our relationship as broken down and I am moving back to my family members while I seek accommodation.
My question is this,when I phone BT and explain my situation to them.
Am I still obligated to carry on the existing contract remaining.
Or once I move back to Yorkshire can BT still bill me for the remaining contract still out standing.

Thanks for any advise.

I'm very surprised that nobody has mentioned that BT are about to bring in price rises. This means that if your contract was taken out after 23rd Jan 2014, you can terminate without penalty due to the price rises.

Phone their cancellations team, don't mention any of the above, and say you wish to terminate due to the increase in line rental. Be firm, and they will let you cancel without charging you.

If your contract started before 23rd Jan 2014, you may still be able to follow this route, you will just have to argue that the line rental increase is to your "material detriment".

I'll tell you what friend if the above is true it would safe me a lot of messing about.
I moved from Yorkshire to Lancashire just last year and BT cut my contract in Yorkshire because they could not provide me FTTC at my new address here.
I will phone them in the morning and put the argument to them.

To be honest with what is going on in my life at the moment this is the least of my worries but I am just trying to do the right thing by everyone.
But you know nothing is ever [censored] straight forward.

In reply to a post by bioraptor:

... but I am just trying to do the right thing by everyone.
But you know nothing is ever [censored] straight forward.

I keep asking - is it your intention the phone service will be disconnected as well as the broadband?

In reply to a post by RobertoS:

In reply to a post by bioraptor:

... but I am just trying to do the right thing by everyone.
But you know nothing is ever [censored] straight forward.

I keep asking - is it your intention the phone service will be disconnected as well as the broadband?

I would say yes seeing as the phone and broadband was part of the package.
deal.
Not sure what this would change ?.

It occurred to me purely because you seem keen not to burden your (ex) partner with the ongoing bill for phone and broadband, and I wondered if you realised you would probably be cutting off the phone without realising and without intending to .

She may need the phone, or might want to keep the number.

Just a practical issue. No judgement this end, whatever you do.

You should be able to retain the landline whilst cancelling the BB. Otherwise your ex & daughter, if they want a home phone, are going to have order another one with a different no. which they will have to go round telling all friends of a change of no.