Connection drops when number dialled with no phone connected

My ADSL with ZEN has been randomly disconnecting and my ADSL profile has been getting slower and slower because of the disconnects.

Tonight I had a breakthrough, it happens when my phone number is dialled. I use an ADSL faceplate so assumed it must be broken. So I tried using a ADSL filter but the same thing happens. Interestingly having no phone even connected, just the router plugged in, literally the second I dial my number on my mobile it still drops.

I have contacted ZEN, so I'm hoping they will get it sorted. I was just wondering does anyone know what will be the cause of this?

Edited by kingbiscit (Sat 18-Oct-14 22:39:34)

Sounds like a a possible HR (high resistance) fault in the line somewhere.

Thanks Troublegum

Just googled it and it does sound like the issue.

My phone line rental is paid to ZEN, so I'm guessing this is something they can arrange to be fixed?

In reply to a post by kingbiscit:

Thanks Troublegum

Just googled it and it does sound like the issue.

My phone line rental is paid to ZEN, so I'm guessing this is something they can arrange to be fixed?

Had this problem a couple of years ago. A simple fix that works for some is to apply a second 'dangly' filter to your BB filter.

http://www.thinkbroadband.com/news/4906-openreach-ro...

Edited by lexden16 (Sun 19-Oct-14 08:56:49)

Thanks lexden16

Unfortunately I have a very long line so my only worry with that is it would degrade my connection a little. Whole idea of the ADSL filter was to get that little bit extra speed.

I have rung ZEN this Sunday morning and they are getting an engineer booked in.

What a difference ringing Zen to when I had to ring TalkTalk business in my office. Straight through to someone technical who doesn't just roll of a list of stupid, scripted questions.

I have had a BT engineer at my house pretty much the entire day and not got any further. No matter what he did the same thing happens, as soon as there is an incoming call it drops.

Really frustrating.. now got to wait for someone higher up to come out.

There is a small chance that it's the exchange equipment .... though still more likely to be an HR fault.

He actually went to the exchange and replaced a card. But that didn't help.

Openreach engineers are unable to replaced cards in the exchange. What he might have done is a lift and shift, as in your circuit reallocated to a different port on the DSLAM.

Yes that probably sound right.

So frustrating. He limited my upload to 400k to see if that helped and forgot to remove the limit. So not only stuck with a connection that constantly goes down, when it is up it half the speed at uploading