plusnet charged me £160 to move the master socket from the back to the front of the house although on the OR price list it seems to be £130. So plusnet made a quick £30 out of me

VAT?

In reply to a post by MrSaffron:

VAT?

No because OR price of £130 includes VAT (£108.33 excl), unless plusnet then add VAT on top of that which I don't think they can do as it would be £156.

Anyway to original OP it should be £130 via OR but that is a shift and won't include cable replacement unless it is damaged.

The Kelly engineer joined a new piece of cable to mine just after it connects to the house. Wasn't happy as I specifically said I didn't want a join but it doesn't appear to have affected to the speed of the line etc.

In reply to a post by Skilty:

No because OR price of £130 includes VAT (£108.33 excl)

I don't think you will see any Vat inclusive prices quoted by Openreach.

In any case, I don't see that figure anywhere. I see £115 @ 31/03/2013; £120 @ 01/04/2013; £105.20 @ 01/07/2014; and coming up £105.40 @ 01/04/2015. All ex vat.

Openreach will only deal with the CP. Vat is not relevant until the CP charges the end user. Yes, it will appear on Openreach invoices to CPs, but the CPs claim it back from HMRC. It's completely hypothetical at that point so far as we are concerned.

The CP is perfectly entitled to add a margin above cost to anything they sell. If they couldn't, then retailers would cease to exist.