Tesco broadband trouble

Tesco has confirmed its UK broadband service is down for thousands of its customers across the country.

The problem started at 12:00 BST. The firm said up to 10,000 of its 75,000 customers have been without service across different areas of the UK.

Link.

"We are liaising with our network partner [Vodafone] to get the issue resolved as quickly as possible and apologise to any customers affected for the inconvenience."

That doesn't bode too well for Vodafone's new service.

If it was more users then I'd worry, but I'd bet on it being something to do with the move to TalkTalk, i.e. someone did a bulk turn off a bit too early

In reply to a post by MrSaffron:

If it was more users then I'd worry, but I'd bet on it being something to do with the move to TalkTalk, i.e. someone did a bulk turn off a bit too early

So when they said "Some customers are experiencing network problems. This is not related to the migration of customers to TalkTalk," you think they are lying?

A network problem could be construed to mean you are in limbo land between two networks, or it could be someone was doing a database tidy ahead of the migration and turned off a lot of people by mistake.

Also don't forget that Vodafone recently brought / acquired Demon ISP that may have something to do with it.

recently brought / acquired

recent?? I thought that was years ago??

Ian

27 July 2012

Vodafone have a heck of a lot of fibre thrown in the hedge along railway lines. My money is on that being closer to the cause than an admin error.

Yep, your right

Founded in 1992, Demon is one of the UK�s most experienced Internet Service Providers. Always known as an innovator, Demon was the first to trial broadband in the UK. The Vodafone Group acquired Demon, a wholly owned subsidiary of Cable&Wireless Worldwide, on 27th July 2012.

Been years since we was last with them (back when 2Mbps ADSL was the all you could get and you got two whitish boxes from BTOR to connect to your line to get it) and recently saw them being own by Vodafone, so I thought it was a recent thing.

Paul

In reply to a post by PaulKirby:

Also don't forget that Vodafone recently brought / acquired Demon ISP that may have something to do with it.

Demon is/was consumer end to Cable & Wireless, whom at one point also ran Bulldog.

Cable & Wireless was acquired by Vodafone, and C&W run lots of network connectivity that is and isn't internet. Vodafone are using C&W connectivity for a lot of their 4G base stations.

Its possible Vodafone management are now looking at Demon and changing things as part of rolling out a new Vodafone branded ISP.

Are you sure they didn't just forget to pay the electricity bill?

Tesco posts record £6.4bn annual loss

Or someone thought the 75,000 had already left and turned off the accounts.