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Thanks for the information.
I read it all through and I think they are wrong about the Naked DSL bit. Why should it cause problems? I have a nakedDSL line but I still have a phone number linked to it and it shows up in all the checkers. SO why would that change if someone ordered FTTC and wanted OCB/ICB on their line?
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I see that certainly to start with the new system only applies for Openreach changes.
For broadband, when switching between different physical infrastructure I have found that installing the new connection and then ceasing the old one works fine. It allowed me to test the new connection before discontinuing the old one. I was even able to test a vpn connection via my new connection.
I have also been able to get my new phone connection to work, granted the porting of my phone number will be a sudden change.
Michael Chare
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Register (or login) on our website and you will not see this ad.
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Because you don't have a naked DSL line in the same way that Openreach is planning to do it, i.e. you won't have a phone number to pass on, just a circuit ID.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Once we hit June - we will be updating the http://www.thinkbroadband.com/guide/migration.html and fingers crossed will be able to make it much shorter.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Does the process really have to take 10 working days? (Two weeks or longer)
Switching electricity suppliers is equally tedious!
Michael Chare
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Is the "electronic gateway for validation" basically the same system ISPs use to generate a MAC? But instead of the losing ISP doing it, the gaining ISP now do it for you?
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New systems hence long testing phase since we knew what would happen
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Yes unless you want to increase chance of people being slammed but knowing as was away for a few days
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Think its better for the consumer. People on here will know how to migrate, not everyone will though. Least now they dont have to. The article does say this stops any ISP who break Ofcom rules and not issue a MAC. Thing is if they dont issue a MAC whats the chances of them writing to you as per the new rules
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I would have thought that the chances of slamming were reduced by the requirement that the receiving ISP retain a �direct record of consent� for the transfer to take place.
There is a similar problem with switching electricity suppliers. Changing heating oil suppliers is much easier. I just pick up the phone and place an order with who ever I like, and it comes in a few days.
Michael Chare
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Will the new system allow TTB MPF to TTB MPF migrations? As these have been difficult to do before
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heating oil is a one off purchase, so not comparable
The changes have been several years in the making and while not perfect for everyone do seem to meet the needs of the bulk of people.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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That is a matter for TalkTalk, since you staying on the same physical connections there is really no migration involved just a billing change
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Because the process involves the gaining provider (or its wholesaler contacting the losing provider), exactly the same as moving a telephone number between suppliers
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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heating oil is a one off purchase, so not comparable
It could be a financial commitment, for a year's supply of an energy product - was the comparison that I was making.
The changes have been several years in the making and while not perfect for everyone do seem to meet the needs of the bulk of people.
I have managed to port my BT land line phone number to a VOIP provider. It took a week including the bank holiday Monday. I can't see why a comparable change involving Openreach should be deliberately made to take longer. There may be practical issues of course. Perhaps there should be a way for people to request quick changes for those who want it.
BT did send a text message to a my landline (a feature I have lost) and a letter. I would not have minded if BT had asked for a positive confirmation that I wanted the port to take place, rather than assuming yes by default.
Michael Chare
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It could be a financial commitment, for a year's supply of an energy product
In which case you original post is wrong. If you have entered a contract for a year's supply then you can't change it part way through without some sort of penalty or get out clause - no different to ISPs. You seem to have ruled out your original post with this response.
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It could be a financial commitment, for a year's supply of an energy product In which case you original post is wrong. If you have entered a contract for a year's supply then you can't change it part way through without some sort of penalty or get out clause - no different to ISPs. You seem to have ruled out your original post with this response.
I don't follow your logic. I am just trying to argue that the broadband (and energy) supplier transfer process should not be deliberately delayed for the sake of it. Clearly if you have entered into a contract with a particular supplier for some period, then you can expect to be held to that contract, perhaps with the opportunity to escape if you pay some penalty.
Michael Chare
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But your original comparison was that you could change heating oil suppliers whenever you like. MrS then said that is because it is one off and therefore not comparable. Then you replied it could be a years contract.
So, either it is one off and not comparable or it is a contract and therefore is slightly more comparable but would mean you are tied in.
The heating oil comparison is not relevant. The only way it would be is if you bought your Internet access on a short term period and had to rebuy it whenever that term ran out (bit like pay as you go mobile). The problem here is the broadband is configured for a particular ISP so it would have to keep being reconfigured every time you change.
So, the contention is that heating oil and broadband are not comparable.
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So, the contention is that heating oil and broadband are not comparable. OK, I understand. My point was if I bought say gas, I would likely sign a contract for a year which would incur a financial commitment. In practice I buy heating oil, and I take a delivery which hopefully will last me for a year. The financial commitment is comparable.
It is a long time since I had a gas supply. I do however have an electricity supply, and I have found that moving suppliers is rediculously slow and complex. Ideally I would like to be able to ring up a new supplier, tell them my meter reading and start being billed by them. The change is just a paper exercise, there are no physical changes to the supply.
Maybe a mobile phone contract would be more comparable to a broadband contract. AFAIK You can generally move suppliers quite quickly though it may well be hard to avoid being hit by some sort of penalty from the previous supplier if you want to keep your number.
Michael Chare
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Actually the mobile provider is generally a good process. I have changed a couple of times in the last year. Order a SIM from the new provider, get a PAC code, give it to new provider - done. First time change took about an hour to implement, second time it was 3 days. My mobile number was originally O2, then 3, Giffgaff and now BT (using EE network). Number ports with no problem - no penalties for porting.
Doing a BT wholesale to BT wholesale product change should be that easy. However, MAC codes didn't work as well as they should and don't work when you have unbundling. It is the unbundling that causes issues with broadband and therefore complicates the process. If you are on a Sky or TT product then the move to another provider is not just a paper exercise as it requires physical changes at the exchange.
In fact no broadband move is just a paper exercise as the authentication is configured for a specific ISP so some work always needs to be done although this should/could be automated.
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And you have to have checks to handle the problem of slamming and believe there has been cases of friends/enemies doing the nasty and moving someone in addition to the dodgy sales people.
Am sure the new system is very much what Sky and TalkTalk want, because they would be a lot of PR effort to get Ofcom to change their mind if it was not a system that they felt was good for them.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Ah I see, that makes sense now thanks 
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