BT have said unable to supply broadband

A friend lives about 5 miles from the exchange and about 1.3miles (all overhead) from the FTTC enabled cabinet. For some time he has had ADSL that was slow <1Mbit but useable. However it recently dropped out and a BT engineer attended and said interference had increased and they could no longer supply any service.

The BT ADSL checker still says ADSL up to 1 Mbit and Fibre at speeds 1.0 - 3.8Mbit are available.

Is it worth a try at Fibre?

I have read somewhere, but I can't find it again, that there are trials or something with BT supplying ADSL service from the cabinet. Does anyone have any details or know if it is likely to be rolled out?

The only other option seems to be satellite, but that is expensive and have huge latency.

Thanks

Tim.

Forget adsl from the cabinet for now

FTTC might or might not work only way to know is to try

Post deleted by ukhardy07

I'd suggest 15 Mbps at 1.3 miles to be rare but at these didtances the loop quality variables and rf noise become very variable

I've always gone off the speeds on this page:

Are they inaccurate?

http://www.thinkbroadband.com/guide/fibre-broadband....

In reply to a post by ukhardy07:

I've always gone off the speeds on this page:

Are they inaccurate?

http://www.thinkbroadband.com/guide/fibre-broadband....

How do you get 15 Mbps for 1.3 miles when the table gives 1500m 15 Mbps

I also note that my line being at 450m and getting 65+mb is somewhat impossible...

Others on here with 500m lines seem to be getting 20mb too much too!

If an Openreach engineer has condemned the line as unable to support broadband, isn't that end of story?

The OR Technician has said it is unable to support ADSL due to noise - he cannot have any idea about FTTC. It will depend on where teh noise is actually coming from and being picked up.

Oops I've mixed up miles and km!!

I would say it is a little conservative.

My line is probably 440m +/- 10 from cabinet to socket and sync is 77Mbps ... I know the exact route, pole to pole to underground to chambers to PCP to DSLAM. Direct point to point is 310m

Mine is about 410m but rounded up to 450m to give extra for service loops and bits...

I also know the route from NTE to PCP and DSLAM... all underground takes longer route than first expected as it goes right from my house instead of left...

if it went left were looking at 190-220m region...

sync at NTE is 67000/19999

Yes it is conservative, preferring to give a worst case cross talk scenario

Don't panic easily done

Hmm... My cabinet is about 400/450 yards and I get 61/65 meg. Perhaps just the quality of cables/juctions?

In reply to a post by lelboy:

Hmm... My cabinet is about 400/450 yards and I get 61/65 meg. Perhaps just the quality of cables/juctions?

Well the first 10m's of my line is brand new.. then next 150-200m's is about 8 years old and remaining is about 20 years old..

and the pair I'm connected with has never been used until now and was joined at every junction and chamber along to PCP.

You also get a loss with every connection/join in the cable if not done right.

Paul

Edited by PaulKirby (Thu 09-Jul-15 15:02:01)

Thank you for all your replies. I had a long chat with him this morning.

Apparently his ADSL went down about 3 weeks ago, and an engineer attended in the middle of last week, and left with it still not working saying he would do some work at the exchange the next day and all should be well, but it was not. Yesterday he had a call from India saying that they were terminating his broadband contract.

We suspect that the BT database had not yet caught up and everything will be marked as unavailable in a few days. In any case he cannot face the hassle and frustration of trying for Fibre only to find out it that it also does not work.

He has a price from Avonline for satellite and will probably go with a 2Gb package, he only really uses email and skype to his family in Australia, but the price is very high for a pensioner on a fixed income.

Other residents in the road have similar problems, 3 have clubbed together for a satellite system, but too far from him to join them.

What is the status of the 2MBit universal service?

Thanks

Tim.

In reply to a post by TimJ:

He has a price from Avonline for satellite and will probably go with a 2Gb package, he only really uses email and skype to his family in Australia

Skype will be nearly impossible to use on a satellite connection due to the huge latency

How far from the others is he? Does he have line of sight to the garden or house of any of them? Id so, a fixed point to point wireless could be implemented.

And before he commits to anything, given he has had it installed for a significant period of time he may need to raise a "high level complaint" - starting with a polite, short email to the CEO reminding him of how many years he has been a customer and the way he has been treated is unacceptable.

In reply to a post by mirage4802:

In reply to a post by TimJ:

He has a price from Avonline for satellite and will probably go with a 2Gb package, he only really uses email and skype to his family in Australia

Skype will be nearly impossible to use on a satellite connection due to the huge latency

You can get used to the latency - I have worked with satellite connections for well over twenty years and provided both know the issue, it can be managed.

Agreed