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Evening,
So after weeks of suspense, BT has launched the Ultra HD TV product.
T&C's are you need a 44mb Line. My line syncs no lower than 47mb.
Unfortunately, it seems the sales process references the BT Wholesale Checker which reports a figure of 42.9mb Clean, therefore they won't sell me the product.
I've reported this on the BT Community forum, and it seems other people are having the same problem.
Anybody got any ideas on how maybe to get the Wholesale Checker speeds aligned with the real profile speed?
Cheers
Matt
Edited by deleted (Fri 17-Jul-15 17:41:54)
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So after weeks of suspense, BT is onboarding for the Ultra HD product. No idea what to do about the problem, why an estimate ever gets regarded as a fact is beyond me, but what does the quotation mean? It certainly isn't English.
The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync 57676/14040kbps @ 600m. - BQM
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Reviewed and amended. Happy?
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Register (or login) on our website and you will not see this ad.
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LOL, and thanks.
I genuinely didn't know what it meant.
Edit - and "launched" seems a much better way of putting it than "onboarding for"   .
The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync 57676/14040kbps @ 600m. - BQM
Edited by RobertoS (Fri 17-Jul-15 17:48:32)
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Ha! It's a corporate buzz word for managing the acquisition process of a customer into a specific product.....
I should refrain from using work terminology 
Edited by deleted (Fri 17-Jul-15 17:54:33)
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[chuckle]
Ermmmm.
What is the job title of a person carrying out this process? Hehe!
The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync 57676/14040kbps @ 600m. - BQM
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Ha! We can't joke... Customer On-boarding Executives are instrumental
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I see you've also moved house and changed ISP during this thread.
Anyway - enough. Good luck with getting this sorted out.
The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync 57676/14040kbps @ 600m. - BQM
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No idea what to do about the problem, why an estimate ever gets regarded as a fact is beyond me
So to sum it up, first ISP's use the lower part of the estimate (clean range) as some how being relivent during the order process even when you already have an active FTTC service and syncing at the full/max rate , they often will also use this as a get out should your sync drop unless it drops lower than this estimate, which is totally unfair, if the estimate has been proved to be inaccurate,
So they(BT) use this as a cop out to their advantage, and now are using the same nonsense to prevent them selves selling their tv products ,lol how dumb BT
and why someone would need so much bandwidth to watch 4k tv i do not know
Edited by tommy45 (Fri 17-Jul-15 19:34:52)
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and why someone would need so much bandwidth to watch 4k tv i do not know
You don't need it for the telly, it'll be for the adverts so you get to see that annoying fake muppet in glorious 4k HD colour.
But as we're both with Plumnet, it won't bother us.
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what does the
http://speedtest.btwholesale.com/
say? Yeah I was about to say run the following tests:
http://diagnostics.bt.com/login/?workflow=Speed
http://speedtest.btwholesale.com/
And then say to BT to check their sodding logs and say see I have the bandwidth.
Its like their DSL Checker says we can get up to 4.5Mbps and we are currently getting 5.6Mbit and that's our download speed and not sync speed.
In fact their speedchecker has us down with a download speed of 5.86Mbps and has given us a profile of 5.72Mbps, so why BT go by their info I don't know.
Paul
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Post deleted by MrSaffron
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44Mbps?!?
YouTube only needs 20?
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I'm assuming the reason for the speed is so there is still enough bandwidth for other tasks.
WBC @ 4500m > TP-Link TD-W8968v3 *Ceasing Soon
FTTC @ 450m > HG612 > Asus RT-AC87U *Migrating Soon BQM
FTTN Coming Soon
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Other tasks? Ithought broadband had become a platform for TV /media broadcasts and the internet taken over by them and their trolls?
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Errrm OK :L
WBC @ 4500m > TP-Link TD-W8968v3 *Ceasing Soon
FTTC @ 450m > HG612 > Asus RT-AC87U *Migrating Soon BQM
FTTN Coming Soon
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Errrm OK :L Well they would do that if they could, use the internet solely for tv /media /films ect ,
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