Could always use BT Smart Talk. Uses your mobile over WiFi to make calls thru your BT Landline Account with the benefits it provides.

Hi, Don't think my dsl is stable enough for that. It is running at half speed roughly upload is incredibly slow, 256kbit i think. Normal speed for upload 1.2 to 1.3mbit. Also I'm seeing packet loss and it drops randomly and reconnects at about the same speed half the usual. It's fine for general web browsing or IM like Skype or email but gaming packet loss makes it very bad, downloading is bad the speed is unstable drops and increases non stop and downloading or pushing connection too hard seems to make it likely to disconnect. So it's just limping along half speed unstable.

Cheers for the suggestion tho.

Call divert to mobile is up and working so only thing i lost now is crippled dsl and can't make out going landline calls.

Blackmesa8

You should try BT Smart Talk as suggested, what's to lose?

In reply to a post by blackmesa8:

In reply to a post by MHC:

So, you have a line fault, you have reported it, BT have it scheduled for repair.

What is your complaint? Do you have a contract that stipulates next day or 48 hour repair - probably not, so you will have to accept Thursday for te repair.

If you want faster responses, then change your contract and pay a higher line rental.

That is true. To be honest i don't know what BT's terms are for repair time probably should have read the terms and conditions. I suppose i am lucky my broadband is even working at all!
I guess i am just finding it very annoying i use my landline for most calls due to free anytime call package etc.

I also really hope when it is fixed on Thursday my dsl speed goes back to normal.
I would still be interested to know what could have gone wrong to cause this issue i have never experienced anything like it.

You do need to subscribe to a higher version of the "Care" Package for the line if you're sufficiently bothered - the response time and fix time offered sounds like standard Level 1 to me.

In reply to a post by blackmesa8:

They should count Friday as day one and today as day two. BT are sneaky . I'll look into the re directing option to my mobile and i am glad to hear that my broadband although slow will hopefully continue to work.

If you logged it anytime on Friday, it doesn't count until the next day on Level 1 - "response time is next working day" (Monday), and fix time is supposed to be next + 1 (Wednesday)., and Committed to be Fixed by is the day after (Thursday)

It's "sneaky" I guess, but if you reported it at 23:59:59 on Friday, would you count it as "Logged it on Friday" - probably not, but that's going to get day 1 as Monday just the same as if you reported it at 00:00:01 on Friday. Sometimes you win, sometimes you lose.

For an additional fee you could have better levels of care - up to and including "within 6 hours, 24/7/365 for a fix".

You might not consider that worthwhile mind once you saw the price, and would then reassess how "urgent" it is - inconvenient it may be - but urgent... not really.

Sounds like a battery fault. One or both of the wires is in contact with another person's line. This produces quite a loud humming sound.

If one of the wires was failing you'd hear crackling, rather than humming.

In reply to a post by blackmesa8:

Hi, Don't think my dsl is stable enough for that.

Smart Talk doesn't run over your broadband. It just let's you make calls on your mobile as though you were using your landline plan.

I used to use it for 0800 calls on my mobile because those costed up until this month, but were free on my BT landline.

The same when I had a line fault - lost it completely. Used Smart Talk for outgoing and they diverted the incoming.

This probably explains it a lot clearer than I did:-
http://bt.custhelp.com/app/answers/detail/a_id/40735...