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It's been quite a while since getting the full diagnostics from the test, just seem to get the results for:-
1. Best Effort Test
http://s8.postimg.org/469sv4kud/BTw_Test_27_July15_7...
Is there a problem with it?
plusnet user
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Yes this happened to me. There was no fix for it that i could find, tried different web browsers. different computers, turned anti virus off, updated flash to no avail. this happened for a couple of weeks but after that it started working again. I just assumed it was a problem at there end
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Looks as if it gave up before even doing the upstream test. Or at least it didn't complete it.
The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync 57676/14040kbps @ 600m. - BQM
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Register (or login) on our website and you will not see this ad.
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That looks like the old version that I use. There is an almost identical one but prettier colours, which may run a slightly different test as well although the same results come out.
BatBoy often links to it, but I don't remember the link.
I wonder if that might get further.
The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync 57676/14040kbps @ 600m. - BQM
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You could try going straight to diagnostics test
http://www.speedtest.btwholesale.com/PerformanceTest...
It'll probably show the same message but worth a try
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Gave it a try but just got the same webpage layout but with a slower speed result 
plusnet user
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I wonder if that might get further.
I'll give it a try if BatBoy could provide that link to the other tester sometime.
plusnet user
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Yes didn't think that would work.
Also im Not sure if this is the same website Roberto was talking about but according to the website it directs you to the new tester which is http://speedtest.btwholesale.com/
http://speedtest.btwholesale.com/PerformanceTester/
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Ah! I didn't notice that my link target page has changed. It is now the one I was referring to that BatBoy has been giving for ages.
In other words mine has been removed, BatBoy's substituted, and his redirected to mine? Got that? 
The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync 57676/14040kbps @ 600m. - BQM
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Thanks BatBoy, ran the tests just now but for whatever reason didn't get the full diagnostic test results.
plusnet user
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http://speedtest.btwholesale.com/PerformanceTester/
I only seem to get an error with that link:- http://s30.postimg.org/qj5evlp5t/HTTP_Status_404.png
Also im Not sure if this is the same website Roberto was talking about but according to the website it directs you to the new tester which is http://speedtest.btwholesale.com/
That familiar link which I've just tried doesn't give the full diagnostic results for the tests.
plusnet user
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I used this website when i was unable to check my ip profile using the standard checker, don't know if it was accurate as there was no way to compare the results using the standard as it wasn't working correctly but just gave it another try and according to both bts checker and the website i provided below both come back with an ip profile of 5mbps for me. So accurate so far 
https://windows.mouselike.org/be/index.asp?DoAction=...
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Working fine here with full Diagnostic results .
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
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After reading of your success I thought I'd give the test+diagnostic test another go
This is what I got http://s18.postimg.org/qk86p8bl5/BTw_Test_28_July15_... ....... yet again 
plusnet user
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Try this.
The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync 57676/14040kbps @ 600m. - BQM
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Just tried the tests and got:- http://s4.postimg.org/ryyroazgd/29_July15_9_12am.png
Will try test using IE instead of FF for a change.
plusnet user
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Used IE11 but still no full diagnostic test results.
plusnet user
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None of your pastes have shown an upstream speed. Is the first test failing to do or complete those?
If so, is your reason for testing in the first place possibly connected with an upstream problem? Even if you aren't aware of upstream perhaps being involved in a downstream one.
The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync 57676/14040kbps @ 600m. - BQM
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First part of test get the usual data:-
http://s23.postimg.org/r8fg703uj/BTw_Test_30_July15_...
After the diagnostic test only get this, no IP profile etc etc:-
http://s17.postimg.org/acyiw115r/BTw_Test_diag_30_Ju...
Use the test to check the BT IP profile occasionally.
plusnet user
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I think that is the non-BT line page 2 result. IIRC the first page can be obtained by any phone number including LLU, since the profile stuff and such was moved to a second page. That's why it was put on a second page, as the first doesn't need to know anything about your connection. Just like tbb and speedtest.net.
The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync 57676/14040kbps @ 600m. - BQM
Edited by RobertoS (Thu 30-Jul-15 11:03:51)
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I think that is the non-BT line page 2 result
As in LLU provision only?
plusnet user
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Sort of. But you are on Plusnet. So it's weird.
Was your phone number originally allocated by an LLU ISP? Has this phone number ever worked for this test since the test was revamped?
The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync 57676/14040kbps @ 600m. - BQM
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The number originated from BT.
No LLU provision here the nearest exchanges with it are over 65 miles away.
Yes the number has worked before OK with the tester:-
http://s28.postimg.org/bpzoh4zbx/BTw_Test_17_April_2...
....... strange
plusnet user
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Just tried it and got the same again:-
Looks like BT refused to test, possibly because a speed test or BRAS check has been run recently which prevents this tool from working. Try again in a few hours.
Debug: BT no BRAS info
plusnet user
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I don't think there is a fix for it, having a quick look through the bt forums before shows that time itself fixes the problem, sometimes it persists for hours and others it persists for months. must be a problem at there end.
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The mouselike test just runs the BT Wholesale test in the background, somehow obtaining your credentials to do so. Then feeds you back the IP Profile and IIRC the speed as well.
So if you try that, you are stuck for whatever period it is, to run either! I thought it was three hours these days, but maybe it is longer.
The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync 57676/14040kbps @ 600m. - BQM
Edited by RobertoS (Thu 30-Jul-15 23:29:33)
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Maybe it's longer than 10 hours for Plusnet
plusnet user
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