thanks, will do ~ in the morning now I think....

did the router thing ~ switched av off & ran ping test ~ results copy & pasted below:-

I ran a speedtest (with av off)
Sun 02/08/15 21:36 3.23 Mbps 10.85 Mbps 0.38 Mbps 146.198.204.54 Plusnet
showed 93ms latency


C:\Users\susan>ping bbc.co.uk

Pinging bbc.co.uk [212.58.244.20] with 32 bytes of data:
Reply from 212.58.244.20: bytes=32 time=40ms TTL=56
Reply from 212.58.244.20: bytes=32 time=38ms TTL=56
Reply from 212.58.244.20: bytes=32 time=38ms TTL=56
Reply from 212.58.244.20: bytes=32 time=35ms TTL=56

Ping statistics for 212.58.244.20:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 35ms, Maximum = 40ms, Average = 37ms

C:\Users\susan>tracert bbc.co.uk

Tracing route to bbc.co.uk [212.58.244.20]
over a maximum of 30 hops:

1 73 ms 96 ms 93 ms dsldevice.lan [192.168.1.254]
2 39 ms 34 ms 34 ms lo0.13.central13.ptn-bng01.plus.net [195.166.128
.231]
3 37 ms 37 ms 37 ms irb.13.ptw-cr01.plus.net [84.93.249.49]
4 39 ms * * kingston-gw.thdo.bbc.co.uk [212.58.239.6]
5 * * * Request timed out.
6 * * * Request timed out.
7 37 ms 39 ms 40 ms ae0.er01.telhc.bbc.co.uk [132.185.254.109]
8 * 40 ms 40 ms 132.185.255.149
9 39 ms 39 ms 39 ms fmt-vip71.telhc.bbc.co.uk [212.58.244.20]

Trace complete.


I had just woken my pc up so i'm doing another in a few minutes..... with A V back on...

no better got "Your test shows a variable streaming result.
This may impact HD video streaming" this time
Sun 02/08/15 21:49 2.77 Mbps 10.20 Mbps 0.37 Mbps 146.198.204.54 Plusnet

no other devices in use, Ethernet direct to router at my elbow

i'll try again tomorrow morning


on my netbook, wireless,defender active ~ no other active devices

Mon 03/08/15 08:50 11.27 Mbps 10.97 Mbps 0.38 Mbps 146.198.204.54 Plusnet : latency 42 ms

then ran ping

C:\Users\Owner>ping bbc.co.uk

Pinging bbc.co.uk [212.58.244.20] with 32 bytes of data:
Reply from 212.58.244.20: bytes=32 time=32ms TTL=56
Reply from 212.58.244.20: bytes=32 time=31ms TTL=56
Reply from 212.58.244.20: bytes=32 time=30ms TTL=56
Reply from 212.58.244.20: bytes=32 time=31ms TTL=56

Ping statistics for 212.58.244.20:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 30ms, Maximum = 32ms, Average = 31ms

C:\Users\Owner>tracert bbc.co.uk

Tracing route to bbc.co.uk [212.58.244.20]
over a maximum of 30 hops:

1 79 ms 98 ms 98 ms dsldevice.lan [192.168.1.254]
2 32 ms 32 ms 32 ms lo0.13.central13.ptn-bng01.plus.net [195.166.128
.231]
3 39 ms 32 ms 32 ms irb.13.ptw-cr01.plus.net [84.93.249.49]
4 33 ms * * kingston-gw.thdo.bbc.co.uk [212.58.239.6]
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * 34 ms 35 ms 132.185.255.149
9 33 ms 33 ms 32 ms fmt-vip71.telhc.bbc.co.uk [212.58.244.20]

Trace complete.

with AV off :-

Mon 03/08/15 09:03 11.28 Mbps 11.15 Mbps 0.38 Mbps 146.198.204.54 Plusnet : latency 45 ms

C:\Users\Owner>ping bbc.co.uk

Pinging bbc.co.uk [212.58.244.20] with 32 bytes of data:
Reply from 212.58.244.20: bytes=32 time=32ms TTL=56
Reply from 212.58.244.20: bytes=32 time=32ms TTL=56
Reply from 212.58.244.20: bytes=32 time=31ms TTL=56
Reply from 212.58.244.20: bytes=32 time=32ms TTL=56

Ping statistics for 212.58.244.20:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 31ms, Maximum = 32ms, Average = 31ms

C:\Users\Owner>tracert bbc.co.uk

Tracing route to bbc.co.uk [212.58.244.20]
over a maximum of 30 hops:

1 63 ms 98 ms 98 ms dsldevice.lan [192.168.1.254]
2 32 ms 34 ms 32 ms lo0.13.central13.ptn-bng01.plus.net [195.166.128
.231]
3 37 ms 33 ms 33 ms irb.13.ptw-cr01.plus.net [84.93.249.49]
4 32 ms * * kingston-gw.thdo.bbc.co.uk [212.58.239.6]
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * 34 ms 132.185.255.149
9 33 ms 33 ms 32 ms fmt-vip71.telhc.bbc.co.uk [212.58.244.20]

Trace complete.

Edited by deleted (Mon 03-Aug-15 09:11:35)

okay, yesterday latency down to 45ms

this morning 48ms ~ noticeable difference in speed of web browsing but ping test looks much the same to me?

wireless with AV on, no other devices active.

C:\Users\Owner>ping bbc.co.uk

Pinging bbc.co.uk [212.58.244.20] with 32 bytes of data:
Reply from 212.58.244.20: bytes=32 time=32ms TTL=56
Reply from 212.58.244.20: bytes=32 time=237ms TTL=56
Reply from 212.58.244.20: bytes=32 time=147ms TTL=56
Reply from 212.58.244.20: bytes=32 time=60ms TTL=56

Ping statistics for 212.58.244.20:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 32ms, Maximum = 237ms, Average = 119ms

C:\Users\Owner>tracert bbc.co.uk

Tracing route to bbc.co.uk [212.58.244.20]
over a maximum of 30 hops:

1 155 ms 97 ms 98 ms dsldevice.lan [192.168.1.254]
2 168 ms 33 ms 31 ms lo0.14.central14.ptw-bng01.plus.net [195.166.128
.174]
3 136 ms 32 ms 35 ms irb.14.ptw-cr02.plus.net [84.93.249.66]
4 140 ms * * ae2.ptw-cr01.plus.net [195.166.129.4]
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * 37 ms 35 ms ae0.er01.telhc.bbc.co.uk [132.185.254.109]
9 168 ms 33 ms 35 ms 132.185.255.149
10 803 ms 33 ms 32 ms fmt-vip71.telhc.bbc.co.uk [212.58.244.20]

Trace complete.

1 155 ms 97 ms 98 ms dsldevice.lan [192.168.1.254]

That is still an issue. It should be <1ms to the router

thanks for the reply~ any idea what the problem could be?

Edited by deleted (Thu 06-Aug-15 17:53:10)

Is it Netgears that normally report 99ms?

Mines a Netgear and always <1ms

What is your setup from your PC to your router?

Edited by bobble_bob (Thu 06-Aug-15 18:13:33)

I don't understand why tracert is reporting a domain name (dsldevice.lan) for the router. The same command on my PC just reports the IP address of the router. It looks to me as if some domain name lookup is going on, unless it is a peculiarity of the router that you are using. Where did you specify "dsldevice.lan" as a domain name for the router?

Edited by micksharpe (Thu 06-Aug-15 18:22:19)

set up is router direct from main socket, (about 1m ) Ethernet to pc (about 18")
wireless would be my netbook about 3.5m away fro router.

it's the Thomson TG585 v8 as supplied by plusnet about 6 yrs ago now,
I certainly never specified a device name (knowingly)

I just looked at my router and under configuration it says
"Service Name: Routed PPPoA on 0/38 (modified by user)" standard date, time etc. and "Time Server 1: ntp.plus.net" ~ then "pick a task: set up, restart, reset"

I don't know what i'm doing so I've left it at that.

Edited by deleted (Thu 06-Aug-15 20:33:35)