10-day initial period

Why oh why do BT Wholesale, and hence (nearly) all their ISP customers continue with the myth that the line speed can improve over the ten days and no fault reports can be considered until the end of it?

For all ADSL and WBC Fibre to the Cabinet (FTTC) services, the stable line rate will be determined during the first 10 days of service usage.

In a way it is true in the case of ADSLx, where the Maximum Stable rate (MSR) is determined, but that is nothing whatsoever to do with fault detection or handling, or with improving the speed as it "settles in".

To say it applies to FTTC is simply a nonsense.

Edited by RobertoS (Fri 04-Sep-15 15:55:11)

I'm guessing it is to shut users up... And it saves having to train staff if they can just say "wait 10 days" even if it isn't true.

You can still raise a fault on the line but not a speed fault, this joke, sorry information also applies if you have had an SNR reset as that puts the line back into a training period.

This has always been a load of old tosh to be honest, if you are on a long line on ADSLx then it can take some settling down and can take a few days but anything other than this is rubbish, but hey ho that's what you get with a monopoly

I think its fair to say that after 10 days DLM should of determined the best profiles for a line whether vDSL or ADSL.. so if a line is long and clean or short and dirty it will work out the right speed and error correction!

What really bugs me is that it was used wrongly in ADSLx days, but how on earth did it ever get put onto the estimator, as quoted, for FTTC?

Nobody with any technical knowledge could write that, and who is allowed to do so without obtaining technical advice first? It's management ignorance and incompetence run rampant.

It doesn't work like that, on either ADSLx or FTTC, which have completely different DLMs anyway.