Talk Talk Fibre Optic Pathetic!

My ISP service is to CRY for!

I upgraded to Fibre Optic with TalkTalk last year and the actual speed wasn't that noticeable. But in the past few months it has been dreadful. I can't even watch youtube videos without buffering all the time.

I have tried everything. Speed tests (speedtest.net etc) show different results all the time and are not consistent. I don't give them any credence whatsoever they are just a gimmic site to get ad affiliate commissions. I have 2 laptops and when I do a side by side speed test they I get quite different results.

I am ready to switch and open to suggestions.

Thanks

Pete

What modem are you using?

Are line stats available?

When you run the tests are they via WiFi or via an Ethernet cable?

The modem is HUAWEI HG533 sitting on top of an openreach modem for the Fibre optic service.

How do I access the line stats?


Thanks

I use WIFI for all my tests.

Which modem is it - Huawei or ECI?

In reply to a post by PeteRosy:

I use WIFI for all my tests.

TBH you should use wired Ethernet cable to the router wireless can have it's own issues , making a proper diagnosis harder /impossible

In reply to a post by PeteRosy:

I use WIFI for all my tests.

Bad idea. Wifi is a compromise. You trade reliability and speed for convenience. The only way to get meaningful test results is to perform them wired.

Its Huawei

Good news, you can get the stats out of it but you have to unlock it by loading unlocked firmware.

It's a lot more difficult on an ECI.

Instructions are here https://huaweihg612hacking.files.wordpress.com/2011/...

If that hasn't put you off the latest unlocked firmware is here https://mega.nz/#F!LdJFDIJL!e_E1twsIg2kTet8mPjrb4w!a...
Probably best to go for the last one _webgui