wiring

Hi, ok phone line input in our house was input by bt araound 30 years ago, our living rooms are standard size two rooms knocked into one (like this when we moved here) there is a bay window and on that window sill the bt phone line connection box sits ( as square box ), wire leads down from this to above the skirting board and then goes along the skirting (around half way around the room to the box where the broadband plugs in.

Where the wire goes from the box to the skirting around 1 foot along the wire has worn over time and they are bare, do BT or openreach or my BB phone supplier Talktalk repair worn wires free of charge ?

Sorry about the explanation but its the best way I can describe our problem.

Edited by blueboy (Fri 04-Dec-15 20:32:02)

It is likely the BT connection box will be judged the point at which the wiring hands over to your responsibility, so chances of a free repair to this wiring is low

Thank You Andrew for the advise.

Does the first box have a socket where you can plug a BT phone cable into? If it does, it is quite possibly a master socket and BT quite likely would want to likely charge for any work downstream of that. If the first box does not have a socket then it is likely a junction box and the wiring up to the next socket which I assume is a master socket is BT's responsibility. However, if they think the wiring has been damaged they may want to recover the cost from you.

What have you done to wear out the insulation? It does not wear out without something being done to it!

Pictures might be a little more useful. That will then show if it is BTs or your responsibility although I would suggest that even if it is before teh master BT would still charge for repairs.

Hi

The first box does not have a socket now, it did originally as that is where our phone was put first when we moved here, when we had broadband we wanted the socket where it is now half way around the room. When the broadband was installed by BT they blocked of that box and ran the lead along the skirting to where it is now. Thanks for the reply

Hi. where they attached the wire to the skirting board they used metal staples hammered into the skirting the split goes from the staple about 1" bare wire, its all taped up at the moment and I am a little bit worried about removing it for a picture . Thank you for the reply

The staples are unlikely to have caused the split and bare wires ... thousands of those are used daily.

I'm sure the OP didn't strip or damage the wires themselves on purpose!

After decades of redecorating and/or a hectic house with pets or whatever things do get damaged along the way

Have I suggested they did it on purpose? NO.

Even if accidental, it could still be a chargeable repair. Something there must have caused it.