BT Broadband prices

Can anyone see, going through their website, including the T & Cs, what happens to the broadband price at the end of the 12-month contract? I can't.

There is a set of numbered footnotes about non-offer prices at one point, but no corresponding numbers that I can see in the meat of the pages. The broadband prices all have a small red triangle which appears to refer to that list.

Even finding the T & Cs is remarkably difficult.

Edited by RobertoS (Thu 04-Feb-16 13:23:01)

BT are often poor at displaying this information. Anyway, if you visit here: http://www.productsandservices.bt.com/products/broad...

Scroll to near the bottom and click "> Offers"

There's still confusion in there though, e.g. "Price from month 13 currently: £18 a month. Current non-offer price: £13 a month."

Eh?

Harrumph!

I went to the Offers link after reading your first two lines. The oddity that you mention afterwards jumped out at me as well.

They are certainly not sticking to the spirit of ASA requirements, even if they are to the letter. That section is well hidden and is complex small print.

Have you found the T & Cs yet? .

In reply to a post by RobertoS:

Have you found the T & Cs yet? .

Very bottom of page, "T&C" then the "At Home" tab.

Quite. Remarkably difficult. I found the by scrolling down to the bottom and finding the link there, having initially gone straight to the obvious "Broadband and Internet Services link".

If you click a link on a page to something it should default to the correct data relevant to the page. In this case the appropriate tab.

Agreed. The T&C link on the consumer area of the BT website should take the user straight to the consumer T&C, not the business T&C.

I'm not sure if clearly displaying prices after the introductory period is part of any new regulation, but it should be.

On BT pricing the offer prices apply for the term of the minimum contract

In reply to a post by MrSaffron:

On BT pricing the offer prices apply for the term of the minimum contract

Yes, but eventually the minimum contract ends, so the standard pricing should be easier to find. Ideally regulations should state the standard pricing should be placed near the offer price.

That's the point. Finding the prices that will apply at the end of the offer period.

In reply to a post by RobertoS:

That's the point. Finding the prices that will apply at the end of the offer period.

AIUI, the sensible approach is to ring the BT retention staff about a month before the contract ends. The offer you get will depend on the competition where the service is provided. It is a system that favours those (few?) who can be bothered to switch suppliers.

I don't think that's something the ASA suggest is better than being able to see the expected price at initial signup time.

That's what the thread is about. Not getting retention discounts. As has been pointed out, one price eventually found on the website is clearly potty anyway.

In reply to a post by RobertoS:

Can anyone see, going through their website, including the T & Cs, what happens to the broadband price at the end of the 12-month contract? I can't.

Same page as the current offers is....

BT Broadband

1Saving is based on the current non offer price of £13 a month. 12 month contract.

2Saving is based on the current non offer price of £20 a month. 12 month contract.

3Saving is based on the current non offer price of £7.50 a month. 12 month contract

4Saving is based on the current non offer price of £12.50 a month. 12 month contract

5Saving is based on the current non offer price of £30 a month. 12 month contract

packages here

Nicely set out in Important imfortation.....

Seems pretty simple and easy to understand. Offer price ends and reverts back to the current price for the package.

In reply to a post by JohnR:

Same page as the current offers is....

BT Broadband

1Saving is based on the current non offer price of £13 a month. 12 month contract.

2Saving is based on the current non offer price of £20 a month. 12 month contract.

3Saving is based on the current non offer price of £7.50 a month. 12 month contract

4Saving is based on the current non offer price of £12.50 a month. 12 month contract

5Saving is based on the current non offer price of £30 a month. 12 month contract

packages here

The two problems with that are:

1. Those numbers are nowhere to be seen, other than a "3" alongside two of the products, and

2. the "non offer price" is not the same as the end of minimum term price as can be seen from the phrase "Price from month 13 currently: £18 a month. Current non-offer price: £13 a month."

I'm not sure what you're trying to prove. That's all been posted and discussed, and it is far from clear.

Maybe you should compare the (error-containing) BT site with the problems identified by the ASA.

The annoyingly pausing and restarting video puts it more expressively than the printed text.

In particular:-

Based on the findings, we consider that the current approach typically taken by advertisers � where prices for several elements of the offer (broadband, introductory offer, line rental, contract length) are presented separately � is likely to mislead consumers and therefore, from 30 May, will in all likelihood break the rules.
...
�Greater prominence for the contract length and any post-discount pricing
...
74% of the total sample believed that information about one-off and on-going costs after an introductory period was either fairly or very unclear.

Post-discount pricing is the subject under discussion, and if you can easily identify the costs after the first twelve months for the products listed in the banner parts of the site I expect you successfully get the cheapest possible gas and electricity prices after 10 minutes' research.

Edited by RobertoS (Thu 04-Feb-16 19:24:46)

In reply to a post by RobertoS:

I don't think that's something the ASA suggest is better than being able to see the expected price at initial signup time.

I would think you are right. It is just a practical way of dealing with the situation. I raised a similar question with a Plusnet web chat for a line at a non LLU exchange. The response was not encouraging so I avoided them.