2nd Line Question

I've pondered with the idea of having a 2nd line put in for additional broadband. I currently have two cables coming from the pole to my house - but one is an old unreliable cable.

If I ordered a second line installation* would Openreach automatically use the other cable - even if I reported it as suspect.

*I had a second line installed about 20 years ago for work, but ceased it once broadband was available - A few years ago my main line was playing up (internet drop outs in the rain) so Openreach switched the incoming pair to the newer 'ceased' cable.

When OR came to install my line a couple of years ago there was already two cables from the pole to my house. They couldn't get either of the existing wires to work, so they installed a third cable!

I should have got them to take the duff cables down as now I want to redo the guttering etc. and they are in the way.

When they come to install the second line, tell the installer, in passing, the history as you have mentioned here. That should be enough info to warn them off using it. It may be that there is a clean second pair in the existing span that serves your current line, depends on the age of the existing span.

Thanks guys