HomeHub 3 to HomeHub 5 'Upgrade'

Hi guys,

After a few years of using the Home Hub 3 I decided to buy a second hand Home Hub 5 off eBay to see if it would increase my wifi speeds etc.

Speed testing before hand on my Home Hub 3 with an ADSL max connection I was receiving on average 9Mbps down (more than my line should handle anyway).

I switched everything off, plugged in the Home Hub 5 and cannot seem to get anything more than 0.3Mbps down/0.93Mbps up using both the 2.4GHz and 5GHz frequencies. I have left it connected for the past couple days but nothing has changed, have tried a reboot/restore to factory settings etc but nothing. Ping still over 700ms too.

Reconnecting the Home Hub 3 up I am immediately back to 9Mbps download speeds.

Has anyone ever had this problem before or know what's going on?
Is it possible that the second hand HH5 I bought off eBay is a dud?

Thanks

Sounds dud to me. You're lucky it hasn't messed up your line.

ADSL Max is an up to 8 Mbps (speed test maximum 7.15 Mbps) so if on just ADSL then something was odd in the beginning.

HH5 may be a dude, what are the connection speeds reported by both devices rather than speed test results?

In reply to a post by RobertoS:

Sounds dud to me. You're lucky it hasn't messed up your line.

Jeez. The guy listed it saying less than 4 months use and working perfectly..

In reply to a post by MrSaffron:

ADSL Max is an up to 8 Mbps (speed test maximum 7.15 Mbps) so if on just ADSL then something was odd in the beginning.

HH5 may be a dude, what are the connection speeds reported by both devices rather than speed test results?

Okay maybe I am mistaken about the connection type it is ADSL.
On the Home Hub Manager at the moment (HH3) downstream is 14.18Mbps up is 1.1Mbps. If I recall correctly checking on the HH5 it gave it as some 15000kbps (15Mbps)?

Edited by Mic8393 (Sun 22-May-16 18:36:29)

In reply to a post by MrSaffron:

HH5 may be a dude,

I guess that might be auto correction again

I would recommend splitting the 2.4 and 5 GHz networks - ie give them different names, and try again

In reply to a post by ggremlin:

I would recommend splitting the 2.4 and 5 GHz networks - ie give them different names, and try again

I tried this but gave the same results. I also tried using the HH3 cables in the HH5 but also gave the same results.

In reply to a post by Mic8393:

In reply to a post by MrSaffron:

ADSL Max is an up to 8 Mbps (speed test maximum 7.15 Mbps) so if on just ADSL then something was odd in the beginning.

HH5 may be a dude, what are the connection speeds reported by both devices rather than speed test results?

Okay maybe I am mistaken about the connection type it is ADSL.
On the Home Hub Manager at the moment (HH3) downstream is 14.18Mbps up is 1.1Mbps. If I recall correctly checking on the HH5 it gave it as some 15000kbps (15Mbps)?

That is ADSL2+, not ADSL (Max).

In reply to a post by RobertoS:

That is ADSL2+, not ADSL (Max).

Thanks for clearing that up

Try a factory reset, that is a pin in the little hole in the back for 20 seconds and the light will turn green.

If you have made any settings, you can back them up first and restore them later.

Did you try a speed test using an Ethernet (wired) connection to the new hub to see if the problem is with low sync speeds or poor wireless reception?

In reply to a post by BatBoy:

Try a factory reset, that is a pin in the little hole in the back for 20 seconds and the light will turn green.

If you have made any settings, you can back them up first and restore them later.

Have just tried this, getting same results. 1Mb down. Connecting 15000Kbps.

In reply to a post by arendall667:

Did you try a speed test using an Ethernet (wired) connection to the new hub to see if the problem is with low sync speeds or poor wireless reception?

Using same setup on wireless connection as macbook does not have an ethernet port.

I contacted BT last night and got the same old story that they cannot find anything wrong with the line - after me constantly explaining the situation and that my minimum should always be 5Mb.

I can't see how it's a line problem as the HH3 is fine. It's more likely to be the router at fault.

Have you got a mobile phone with wifi, to see if the speeds on that are as bad when connected to the HH5?

Can you ask a friend with a Windows laptop with ethernet to pop round with it? (And their ethernet cable if you don't have one with the hubs).

In reply to a post by RobertoS:

Have you got a mobile phone with wifi, to see if the speeds on that are as bad when connected to the HH5?

Can you ask a friend with a Windows laptop with ethernet to pop round with it? (And their ethernet cable if you don't have one with the hubs).

Just checked with iPhone 6 getting 290Kbps.

Just looked out an old laptop from the loft, will post results in a moment.

Don't be surprised if the old laptop starts downloaded loads of Windows updates. You may need to get all that sorted out before you get a valid speed test result, though you'll probably be able to see much better that 0.3Mbps even if it's doing those.

In reply to a post by RobertoS:

Don't be surprised if the old laptop starts downloaded loads of Windows updates. You may need to get all that sorted out before you get a valid speed test result, though you'll probably be able to see much better that 0.3Mbps even if it's doing those.

Yeah cancelled everything off. What a time that took!

In reply to a post by RobertoS:

Have you got a mobile phone with wifi, to see if the speeds on that are as bad when connected to the HH5?

Can you ask a friend with a Windows laptop with ethernet to pop round with it? (And their ethernet cable if you don't have one with the hubs).

Have run with ethernet cable, 0.7Mb down/0.35 up.

Having seen the sync speeds now, yes not a line problem or an issue with the ADSL2+ side of things.

Factory reset time or failing that bin time.

In reply to a post by MrSaffron:

Having seen the sync speeds now, yes not a line problem or an issue with the ADSL2+ side of things.

Factory reset time or failing that bin time.

Tried the factory reset before tonights shenanigans. Looking like 25 quid down the pan

Sounds faulty to me. You should raise it with the seller. In all honesty though, the seller probably just used it at those slow speeds and assumed BT sucks.

Definitely you should be returning it to the seller for a refund.

Can you post all the lines from the router GUI on the Troubleshooting > Helpdesk page please?


Should look something like this

1. Product name: BT Home Hub
2. Serial number: +xxxxxx+NQxxxxxxx
3. Firmware version: Software version 4.7.5.1.83.8.130.1.26.1.1
(Type A) Last updated 13/09/15
4. Board version: BT Hub 5A
5. ADSL uptime: 0 days, 14:47:13
6. Bandwidth: 1063 / 5912
7. Data sent/received: 181.8 MB / 4.1 GB
8. Broadband username: [email protected]
9. BT Wi-fi: No
10. 2.4 GHz Wireless network/SSID: BT-Openzone
11. 2.4 GHz Wireless connections: Enabled (802.11 b/g/n (up to 300 Mb/s))
12. 2.4 GHz Wireless security: WPA2
13. 2.4 GHz Wireless channel: 8
14. 5 GHz Wireless network/SSID: BT-Openwound
15. 5 GHz Wireless connections: Enabled (802.11 a/n (up to 300 Mb/s))
16. 5 GHz Wireless security: WPA2
17. 5 GHz Wireless channel: 60
18. Firewall: Default
19. MAC Address: xx:xx:xx:xx:xx:xx
20. VPI/VCI: 0 / 38
21. Modulation: G.992.5 Annex A
22. Latency type: Fast
23. Software variant: -
24. Boot loader: -

Edited by deleted (Mon 23-May-16 00:01:24)

Thanks for your help guys.

I have since returned this HomeHub and recieved a full refund. Reconnected the HH3 and all working as normal.

In reply to a post by BatBoy:

14. 5 GHz Wireless network/SSID: BT-Openwound

LOL.