Why "up to 17Mb" now, when used to be "up to 24Mb"?

Hi,

The last time I went broadband hunting was about five years ago, and at that time, ADSL providers advertised "up to 24Mb" services. As I look at what's on offer now, everything says "up to 17Mb". I assume that data rates haven't gotten worse, but the name suggest if I move I'll be stuck with a lower speed than I currently get (~21Mb)?

The background is, I signed up with Bethere five years ago, and having been sold to O2, then Sky, I'm now paying £20.30 a month for a service that seems little different to what I can get elsewhere for more like £10 a month. I'm considering moving, but don't particularly want a downgrade in speed.

Can anyone tell me if I'm likely to see the same speed I do now if I move?

Thanks!

The underlying ADSL2+ technology is still capable of 24 Mbit/s, but UK advertising rules now require that at least 10% of customers can get the advertised 'up to' speed. As a result, ADSL2+ is now sold as 'up to 17 Mbit/s". If your line is capable of more than that, it will work at the faster speed.

As well as what David_W correctly explains, you may well find that if you point this out to Sky and that you are thinking of leaving because of it, that you will be passed to their "Retentions" team and offered a good deal.

That's if you are content with the service itself. Sky does seem from what we see on these forums to be amongst the better ISPs.

Which ISP(s) are you thinking of migrating to? Is your line rental also with Sky, or elsewhere?

Thanks both

I'll give sky a call and see what they say. My phone line is currently with the post office. Other options I've seen are Plusnet and Virgin Media.

What's put me off so far is I'm renting my home month to month so could have to leave within the next 12 months. Do you know if Sky force to take a new committed contract period if they offer a retention deal?

Surely Virgin Media are offering completely different speeds? I thought they had stopped doing ADSL2+. VM cable is a different technology and doesn't come over your telephone line. Can you get it?

I think Plusnet will tie you into a 12-month contract, though they do "House moves".

Whether Sky will require a tie-in is up to you to negotiate. I would expect them to.

Also with Plusnet the cheapo "initial period" deals all require you to take Plusnet line rental at some exorbitant cost. If you leave your rental with the PO you will pay the advertised full price (the price advertised for after the cheapo period) plus £2.50 (I believe £3.50 soon).

Sky retention a will offer you a cracking deal compared to the existing one. Just be prepared to take the line rental with sky. They will be able to offer you something easily £10 cheaper, possibly even free for a period of time.

Regarding contract it will be 12 months, that is standard, but if you do move house you can take the service with you into the new property. Sky have a dedicated house move team & usually they will negotiate a deal when you relocate (usually a new contract again but deal with that at the time). IE they often say we can setup your existing service at your new address if you stay with us for another 12 months.

EDIT you want to speak with cancellations in order to get the good deals. So go through as if you are leaving sky.

Look at overall cost. Sky will be much cheaper to have broadband + phone + line rental, vs having it elsewhere. Their line rental is more expensive but they will be able to discount the broadband price massively if you take line rental so the overall price will be much cheaper.

Also with a home move its sooooo much easier to have one provider who can migrate everything over in one go. It will be one quick call and everything setup, with a date given to you. No contacting anyone else or BT. Sky can do everything and handle it end to end.

Edited by ukhardy07 (Mon 25-Jul-16 22:25:24)

VM is an option yes. It was actually at this place when I moved in five years ago, but there was a problem with data stopping every few minutes for up to a minute which made online gaming impossible. After several attempts to get VM to fix it, I left them. It makes me a bit concerned about going back to them on a new contract and potentially being tied in for a long period.

I'm not opposed to moving away from the post office. I think they are generally £1 a month cheaper than elsewhere, though again, I'm concerned about new contract length.

Edited by deleted (Mon 25-Jul-16 22:26:40)

On Skys website they offer the following deal

£5 for unlimited broadband for 12 months.
+ Line rental of £17.40

Total price including landline = £22.40

You are currently paying at least £20.30 + £16 line rental = £36.30

However I do know, Sky have offered me personally broadband for £0 for 12 months + line rental. So a monthly cost of £17.40 total. This deal requires you to have line rental with Sky.

I would start negotiating with sky by stating your friend has been offered sky broadband free for a year + Line rental (your friend is me). See if they can match this offer. If not, see if they can match the website at £5 + Line rental.

Report back with your success

In reply to a post by RobertoS:

Also with Plusnet the cheapo "initial period" deals all require you to take Plusnet line rental at some exorbitant cost.

Yes, but sometimes the deal they offer is so good that the "exorbitant cost" of the line rental becomes irrelevant.

Yes, but sometimes the deal they offer is so good that the "exorbitant cost" of the line rental becomes irrelevant.

Usually the case in fact. Always look at the total package cost.

In reply to a post by ukhardy07:

Usually the case in fact. Always look at the total package cost.

And the changes that come into effect on 31st October will mean that the total package cost will have to be the most prominent figure advertised.

If the advertising changes work that way, and potentially many ways for that to be gamed e.g. switch to metered usage, i.e. first 100GB is free and then a charge for every 10GB above that. Many ways to make total package cost lower in adverts. Another trick start to charge for the router, but don't include it as you are selling a self-install version.

I worked out why I'm paying so much. Because I migrated from bethere, I'm on "Sky Unlimited Pro". Here's what that means:

http://helpforum.sky.com/t5/Archived-Discussions/Sky...

The cost in my sky account is £12.50 per month, then there's a £2.50 supplement for not having sky tv, another £5 for not having sky talk, and £0.30 for paying by credit card.

Hrm.

Just ring them up on sky retentions. Go through to cancellations.

You almost certainly do not need sky pro. It is more a luxury that is being paid for.

Standard sky broadband will do the job I am sure.

They're always really nice at retentions

I went onto online chat and they offered me £7.50 off for the next 12 months. I explained that I probably didn't need the extra features, and that I would be open to moving my phone line, but they didn't seem to care. I accepted, but have 14 days to change my mind.

Moving to Plusnet would save a lot more money, but checking on availability, it seems fibre will be available in four months, at which point I might move to Plusnet on their 76Mb for £20 tariff. The deal I've just taken breaks even in 6 months (if I were to cancel before the end of the new contract).

I also wanted to upgrade my router/modem. It's currently a unit that can only do 2.4GHz, so limited to 802.11n. The person I was chatting to said that was a different department, then moved me to that chat queue after the new contract was agreed. They then told me they couldn't talk about Sky Q over chat and I needed to call.

What to do!

Edited by deleted (Sat 30-Jul-16 17:00:53)

I went onto online chat and they offered me £7.50 off for the next 12 months. I explained that I probably didn't need the extra features, and that I would be open to moving my phone line, but they didn't seem to care. I accepted, but have 14 days to change my mind.

Never use sky online chat for negotiations.

You need to ring 03300 412 548 - go through as if you are cancelling. Reason for call, cancellation, select the option to remove your services.

Explain, you want the deal your friend has been offered, that is free broadband for 12 months + line rental. They offered me this recently when I left and also another friend of mine has this deal... You are happy to move everything over including line rental.

Make it very clear you want line rental, calls and broadband all with Sky. This is where the discount lies.

If they cannot offer you this, you want at least what is offered online at £5 + line rental.

The deal you have now sucks in my view. You could have fibre optic for £10!

It will take 30 mins of your time, just give them a call, stop faffing online with chats etc.

Edited by ukhardy07 (Sun 31-Jul-16 00:26:56)