Packet loss

Hello, i would like a bit of information and help please
I have recently changed to Origin broadband due to looking at reviews and was having problems with BT, Since changing i cannot play online games on my consoles any more due to lag (it worked perfectly with BT), my ping seems fine and my download speeds are decent ping is between 20 - 50 and download speed 8 - 12mb, i have run tests n win MTR and are losing packets all the way down the list sometimes is 3,4,5% then sometimes is 10-15 plus% loss, i have been trying for weeks to get help from them and apparently there network team has to look in to this but i never hear anything back, i have changed all my cables and filters and used the test socket but no difference, is this something they have to fix from there side or is the router im lost

Difficult to say a lot without seeing a traceroute

It may be nothing to do with your actual broadband at all, assuming you are using Ethernet rather than wireless. Seeing at which point in the traceroute packets are going awry will help to this.

I forgot to say, i connect my pc and consoles with an ethernet cable this is a copy of the results i just ran quickly

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| router.asus.com - 0 | 1349 | 1349 | 0 | 0 | 0 | 0 |
| my ip address - 5 | 1135 | 1081 | 4 | 8 | 129 | 8 |
| 185.24.14.1 - 6 | 1123 | 1066 | 5 | 12 | 136 | 8 |
| No response from host - 100 | 270 | 0 | 0 | 0 | 0 | 0 |
| slsf1-slac1.core.originbroadband.net - 6 | 1123 | 1066 | 6 | 13 | 129 | 7 |
| slby1-slac1.core.originbroadband.net - 6 | 1119 | 1061 | 11 | 24 | 230 | 21 |
| v112.core1.lon2.he.net - 6 | 1095 | 1032 | 11 | 35 | 2702 | 29 |
| 195.66.224.125 - 6 | 1111 | 1051 | 11 | 18 | 142 | 17 |
| 216.239.48.113 - 5 | 1139 | 1086 | 12 | 20 | 146 | 22 |
| 216.239.58.65 - 6 | 1115 | 1056 | 13 | 21 | 140 | 16 |
| google-public-dns-a.google.com - 6 | 1115 | 1056 | 13 | 20 | 153 | 24 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Looks like it may be across the DSL segment or access network to the origin core network

The my ip address is not at the exchange, but potentially a long way away, so covers the DSL and some fibre backhaul network.

What are the ADSL router statistics like?

running that program i know how to do lol how would i check ADSL statistics, not that good at stuff like this

Go to the web admin interface of your router, and there should be an ADSL statistics page

Ideally want to know both downstream and upstream connection speeds attenuation and noise margin. (http://www.coolwebhome.co.uk/stats/routers.html) shows the sort of thing to look for on several devices.

It is possible that with the move your connection has changed and may be connecting faster, but is now more error prone and needs some intervention to slow it down and bring back stability

ive gone into system log the dsl log is this the right info

Line Stats
Downstream Upstream
TCM(Trellis Coded Modulation)
On On

SNR Margin
6.1 dB 9.1dB

Line Attenuation
23.3 dB 12.2dB

Path Mode
FastPath FastPath

Interleave Depth
1 1

Data Rate
16456 kbps 1085 kbps

MAX Rate
17628 kbps 1085 kbps

POWER
18.8 dbm 11.3 dbm

INP
0.0 symbols 0.9 symbols

CRC
47 0

Okay nothing particularly untoward, all I'd say is see what the CRC counter says again in another 3 hours, i.e. how fast are these errors occuring