In reply to a post by MrSaffron:

since there is no data sharing on LLU lines

When I try to do a dummy broadband order on the BT website, it says that there is an active service already in place - I am on a full LLU Talktalk service. So why can't BT's systems recognize Sky LLU connections?

Screenshot
https://www.imageupload.co.uk/image/B21Y

No idea, systems are in place and when I went from Sky Fibre LLU to BT Infinity had none of these problems and a plain and simple migration. Moving time in June to see how someone else behaves and chase the deals

Thanks Andrew for spending time and effort in doing a dry run for me.

I have an update which may be useful for others in a similar position.

I finally spoke to a BT engineer that helped me. Dial 0800 800 150 then ask for Customer Options. This guy listened carefully to me then asked his colleagues for advice, he then told me to ring my current communications provider, Sky and ask them to complete a ORDI form (OpenReach Data Integrity).

I rang Sky on 0333 009 2069, you need the Installation and Provisioning Team. I got there via the Cancellations Team, they tried to do a deal but I insisted on an ORDI form, the agent had to ask colleagues but eventually I was put through. The nice lady in the Installations and Provisioning Team quickly spotted that the postcode for my installation address was different to my billing address. She said this would prevent the online orders working correctly. So she'll now complete an ORDI form and submit to Openreach, they should get back to her within 24 hours and she'll respond to me. Failing that she'll speak to the Network Addressing Team which could take up to 5 days to resolve.

5 days is nothing compared to the delays I've already suffered. So fingers crossed.

Excellent news!

Well done . Let us know how things go please.

Incorrect postcodes on the OR line database are a nightmare.

I spent 4 months (or it may have been 6) getting a number ported to a VoIP provider. When I finally got a nice man within OR who took pity on me and revealed the postcode they had, it was at a location that was outside the coverage area of the exchange it was connected to. And it clearly wasn't an out-of-area line.

The next time I got bitten, things were much simpler. The building had previously had the street's postcode, but had subsequently been allocated its own. So enter the previous (rest of street) postcode, and job done. Well, not, because it was a Cable & Wireless allocation that had been ported to BT, but that was another whole different nightmare.....

Sky have amended my details and Openreach should be completed within 48 hours.

Fingers crossed

Tested with Plusnet again, still no line info..... patience is a virtue... apparently.

What broadband service are you looking to migrate? FTTC or ADSL?

Another thing - is the Sky billing address exactly the same as the address you are putting into the checker? This can also cause some issues if the addresses don't match up.

Edited by deleted (Wed 22-Feb-17 11:32:45)

If you have FTTC, you cannot be on full LLU.