Openreach Twitter account goes live tomorrow (1 March 2017)

Just a heads up, that the @OpenreachGB account (https://twitter.com/openreachgb) will go live from tomorrow.

14 members of Openreach staff will be managing the account (working 08:00-20:00 7 days a week) and they will engage with members of the public over certain issues:

- Fibre availability (this will be the main one I suspect people will be happy to hear)
- Network equipment
- How Openreach is set up with ISPs
- Workmanship complaints
- New Sites enquiries
- Driving complaints
- H&S issues
- Thanking issues
- Misc issues (e.g. cable theft)
- Network Damage
- Working for Openreach

The following issues are ISP related, so the customer will be advised to speak to their ISP:

- Problems with service
- Missed appointments
- Ethernet service enquiries

Thanks for the info, just in time as I have questions about my cabinet going live.

I'll be very surprised if you are told anything you don't already know.

Expect "check the Openreach journey tracker for the status of your cabinet"

I don't want to sound negative or anything, but where is your source of this.
That Twitter account doesn't have a Blue Badge to authenticate it, and no BT / Openreach logos.

There is also no links on that account linking back to other BT accounts.

TBH it looks like somebody created a twitter account pretending to be BT Openreach.

Maybe I am wrong, but that's what it looks like to me so far.

Paul

Yes, it does look very nondescript. Maybe they'll update everything at start of play in a few hours?

The thing that also makes it strange is the fact there has been no news of this twitter account on the Openreach site.

I also think this might be a new scammers way to get your information.

Though like I have already said I might be wrong, but at the moment it sure looks this way.

Paul

https://www.openreach.co.uk/orpg/home/updates/briefi...

https://www.openreach.co.uk/orpg/home/updates/briefi...

There was another briefing internally about it yesterday, confirming some details and that it will go live today (not sure the exact timing).

The blue badge is something Twitter control, it's not something I would expect to see immediately.

Well I've tweeted them, I joined twitter just for that.