I am using a satellite connection, however a new cabinet was installed in the village last October and a couple of months ago I switched the phone line to Zen in anticipation.
The sales guy was adamant that I could enjoy a fibre connection from the original cabinet even though I told him that it was two miles away. I agreed to pay for fibre thinking of the new cabinet.
Now Zen tell me that when the new cabinet goes live it will take a long time to switch cabinets. The clear implication was that BT would be uncooperative.
Is this normal, if so is there anything that I can do?