New cabinet changeover has crippled my service

We have been waiting for some time to be connected to our own new cabinet in my small village. At the moment we have a sub cabinet connected to the main cabinet about 1.5k away. Consequently the best vdsl speeds anyone gets are below 20 Mbps.

I am on ADSL and usually sync at 6500, well until yesterday when I lost sync a couple of times and the router took a long time with many retries to resync. So I then thought I had better take a stroll to see if anything was going on at the cabinet - which there was - two vans and two guys under umbrellas were in the process of moving the copper over to the new "all in one" cabinet. They said my connection should not be affected apart from being a little slower because there would be a loop providing a connection to both cabs until the whole job was over.

They said they did not know which cable was mine and that an engineer had to come out to sort it (??!!)

So I am stuck with a sync down/ up of 1184/72 and noise levels of 11/6. Attenuation has gone from 50 to 73db. But at least it still works.

As I have no dialling tone as well I reckon that they have only reconnected one of my signal wires. Am I correct or not ?

My fear is that the fix may be prolonged as the ISP says they cannot log an ADSL fault until the phone line fault is cleared so I may not get a broadband trained engineer.

Probably right. High degree of certainty that getting the phone working eill cure the broadband as well

Almost certainly ... just get the voice fault reported ASAP. Tell then it occurred when BT staff were moving lines and you expect a rapid turn around because of their failings.

If it is a single leg disconnected, as soon as that happens your attenuation should drop and sync increase - maybe not back to where it was before but close to it. Over time, it will/should climb back.

This defiantly sounds like a disconnected / broken wire fault, their line will also have to be reset (i.e. SNR Reset) due to that unterminated wire will be picking up noise and sending back to the exchange etc, so its needs to be reset.

Paul

The connection came back up today at 12.50. I was about to say that this exceeded my expectations but then I realised that they - OR - caused the problem and it was down for 25 hours in total.
Thanks for the replies. All is now back to normal including sync speed.

Was your SNR affected by this?

Paul

SNR is now back to its usual 3.x db . So no long term slowdown or retraining fortunately.

In reply to a post by jaba:

SNR is now back to its usual 3.x db . So no long term slowdown or retraining fortunately.

That's good, they probably did a reset their end maybe.

Paul

Openreach wouldn't have

In reply to a post by lee111s:

Openreach wouldn't have

Yeah, they do, they phone up and speak to the same sort of people we do and request for a SNR reset, they have done a few time when they have been round here and I have also done it many times.

Or are you referring to they wouldn't of done it in this case.

Paul

Edited by PaulKirby (Thu 27-Jul-17 19:52:50)