Moving BT Master Socket

Hope I am posting this in the correct place, i tried to post on my phone but could not see it on here so appologies if this has been posted twice.

I have tried my current provider NOWTV and openreach and BT and all have fobbed me off with moving this for me, happy to pay.

So having looked at the cabling and some research online I don't think it would be a major job to do myself (BT have said I can move it as it is no longer theirs). Having checked the junction box on the window cill there are 2 black wires coming in from the main line and this then branches off into the more modern coloured wires.

I am thinking that I can just trace the 2 black cables back out of the wall and bring them back (2ft difference) into the dining room where the router is.

Then I would buy a new NTE5 master socket (screw terminal type) with 1 phone and 1 adsl filter.
Assuming the 2 black cables screw onto the A and B terminals and the faceplates I would just pair off with the new colours, assuming orange and blue but there is plenty of online info for the new colours.

Does that sound about right?

Thanks

Chris

Photos would help. You could upload photos to http://imgbb.com/ and post a link here - no need to create an account there

Thanks for your reply.
Ok I will do when I get home.

Thanks

Chris

You are not clear on what you are trying to achieve, if a socket move NOWTV (assuming you have line rental with them) can arrange this for around £130. This is very clearly BT property if it is prior to your master socket and hence any damage you do will be chargeable repair.

Just to be clear what is the end goal?

Currently the cables come in through the front porch and run all over the hallway across skirtings and round most of the the doors with a large bell for the phone and extensions running all over the house. The current position of the master socket is also not well placed in the dining room as the nearest socket is on the opposite wall and means cables trailing all over. Not very baby friendly.

I am removing all of the old skirtings and floors so these cables need removing or making redundant first.

In regards to BT:
I have called NOWTV who just direct me to openreach(OR), OR say they can't work directly with me and that NOWTV need to arrange it, have chatted online with NOWTV about 10 times, they will not organise it and told me to seek my own sparky. I called BT to complain and they said that I can arrange someone else to do the work as they can't do it and that the line is no longer owned by them and is owned by whoever took over the line (assuming NOWTV/OR).

Cost of the move is not an issue, am happy to pay it but even finding a sparky that will do the work has proved impossible.

Thanks

Chris

Responsibility to take the money and arrange the shift of the NTE is with NOW TV, Openreach will carry it out but only on the orders of NOWTV (or Sky who actually run NOWTV)

I know but all they will do is give me the openreach number to call and tell me that I have to arrange it myself. Called the number 3 times got through once after an hour on hold to be told that I can't call them directly as you are stating.

In reply to a post by chr15athome:

I know but all they will do is give me the openreach number to call and tell me that I have to arrange it myself. Called the number 3 times got through once after an hour on hold to be told that I can't call them directly as you are stating.

Plenty of users on the Sky Forums also state never being able to get Sky to agree to a socket move. The actual work required is quite basic, but as always, a small risk attached. A pretty sure-fire way to get it resolved is to cut all of the cabling out, then call and state the builder cut everything out as part of the refurbs. You will be charged and a couple of days downtime. EDIT: This is how others on the sky forum have got it "done." Not ideal...

Edited by ukhardy07 (Mon 04-Sep-17 15:03:42)

haha not sure I want to go to that length.

This is the message from NOWTV:

arron: So I have found some info on relocating the master socket
arron: this is the info I have found
"looking for an extra socket to be installed or the relocation of an existing socket, we're unable to provide this service and an independent company should be contacted"

But them when I mentioned cancelling they suddenly decided they could organise an openreach engineer. Then the 2 hour chat just dropped.

In reply to a post by chr15athome:

Having checked the junction box on the window cill there are 2 black wires coming in from the main line and this then branches off into the more modern coloured wires.

This is the part that concerns me. 2 black wires? Where have they come from?
Which is why I requested photos.

I am assuming the cables are very old, the house is 1895 and the window where the junction box is has not moved for quite some time as I have photos from previous sales of the house and the junction box is their so that takes it back at least 30+ years.

Having looked on a few websites there are screw terminal NTE5 boxes but most have orange cables coming in.

This is why I have posted here as I wanted to make sure it sounded right, but I have seen the joint box joining the black cables onto the internal coloured wiring which I have seen in other very old installs.

Thanks

Chris

And after all that NOWTV have just done a line test and there is a fault on the phone line not the fibre. So engineer visit is arranged and they eventually agreed to sending they job to openreach once the line is fixed. So for now it looks like I won't need to touch this myself.

Thanks

Chris

That's good news. You shouldn't have to touch it yourself anyway as it's against the law

Thanks for your help guys.

The cables are getting moved though even if I have to do this myself.
I can't put our entire renovation project on hold just because NOWTV don't want to get involved with openreach.

I am likely switching to Virgin next year so its only temporary.

Regards

Chris

I think that you are not supposed to do this yourself.

You could however buy a master socket with a filtered face plate on ebay.

If the two black wires are a cable with single insulation then you may find that it is thicker than the wires + first layer of insulation in a double insulated cable. If that is the case, you may find it prudent to remove the insulation before you try to punch the cable down onto the master socket back plate. Make sure you avoid shorting the cables together.

Any extension sockets should be attached to the filtered face plate and should not be an old master sockets.

It's a basic request, shocking really that Sky (NOWTV) cant figure it out... BT have done this for me btw in about 10 mins of asking.

The cables are too thick to be punched down, it would need to be the screw terminal type sockets.

Thanks

Chris

In reply to a post by chr15athome:

The cables are too thick to be punched down, it would need to be the screw terminal type sockets.

Thanks

Chris

A BT80 has screw terminals A and B inputs and an IDC for the output.

Paul

Use this guy's website http://www.mymatevince.com/ He's a telephone engineer. Also has a load of useful videos showing you how to do stuff cabling, master sockets etc.

Helped me a load having someone demo it and then do it myself.

Links to his videocasts are available from his main site.

CHeers

T

How terrifically convenient ............ Why it's almost as if you are Vince himself .....

What are the chances ?

In reply to a post by Zarjaz:

How terrifically convenient ............ Why it's almost as if you are Vince himself .....

What are the chances ?

LOL.

Paul

In reply to a post by Zarjaz:

How terrifically convenient ............ Why it's almost as if you are Vince himself .....

What are the chances ?

Videos like this are why guys like you have so much fun day-to-day

EDIT: wonder if he recommends drilling holes through those always wire free, pipe free walls.

Edited by ukhardy07 (Tue 05-Sep-17 19:36:28)