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Our estate was built in 1986.
Every house including ours has a BT line.
We were originally with BT with a landline but have been with Virgin for 15 years or more.
Our BT line still reaches the house but isn't connected to anything.
The BT Fibre checker shows Fibre is available to every address in our postcode except my address doesn't appear.
So my question is:
Can I get BT/Openreach to check if I can get BT Fibre to my house without having to enter a contract or pay a large amount of installation costs?
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Try your address here:
BT Openreach Where and when Checker
First Enter your postcode and click search, wait a few seconds and another section to the right will pop up, this is where you look for your actual address and then click on the go button.
Does it show your address there?
Paul
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Sadly no.
There are 21 houses on our street (postcode) and every address shows except ours.
The BT line was working when we moved in in 1987.
We switched to NTL cable sometime around 2002/3.
Somehow along the way our house has fallen off the BT grid.
Our postcode can get Fibre, but not having our address on the checker seems to complicate things.
Edited by deleted (Sun 11-Feb-18 23:41:13)
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Register (or login) on our website and you will not see this ad.
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The address option of this checker should pick it up, (not the pure postcode one). It is highly probable that if it does, the estimates are low compared to the adjacent premises. Due to it not having up to date data.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. 200GB. Sync 75808/13984Kbps @ 600m. BQMs - IPv4 & IPv6 |
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Thanks.
I got my UPRN from my local council (surprising easy, the switchboard lady gave it to me).
and this is the result from the dslchecker.bt.com site after entering only that number.
Link to screenshot of results:
https://s25.postimg.org/xxxsrzztr/btfibre.jpg
From this can I assume that BT fibre will be available to me?
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Should be. I would double check using the address itself. I�ve never heard of UPRN before, including many years on these forums, so had to look it up.
I doubt if many ISP staff will know what it is either. That database is basically the one the ISP online ordering systems use, so it would be nice to see the address entry works as well. It almost certainly will.
If so you will be good to go  .
The UPRN idea could come in useful for future queries here as well!
PS: Which field did you put the UPRN in please? The phone number?
Edit 2! D�oh. I see it is a field on the phone number page. I wonder how long that has been there  .
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. 200GB. Sync 75808/13984Kbps @ 600m. BQMs - IPv4 & IPv6Edited by RobertoS (Mon 12-Feb-18 10:19:17)
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Been there for ages...
For the original poster, if providers are stonewalling then email me [email protected] and will put in an update request for the checker, need the address and the UPRN might help them decipher things too.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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There is a UPRN field on the BT Checker
Think it is new as don't remember it being there before. UPRN has been around for many years and OS address sets have had a UPRN for a long time. Used a lot when dealing with addresses as it easily allows easy/definitive matching between databases as addresses can be entered differently whereas the UPRN is a single code for each address.
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Looking at the Wayback Machine the UPRN option wasn't there in the December 2017 capture (or any of the others in 2017) so it appears to be a recent addition.
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Maybe 2 months feels like 2 years for me
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Can I get BT/Openreach to check if I can get BT Fibre to my house without having to enter a contract or pay a large amount of installation costs? Now we've cracked the "checker" problem, we need to define a little more closely what you mean by "BT Fibre" .
If you mean BT Infinity, there is no way AIUI you will get that without some sort of minimum term contract. There are of course many other providers of "BT Fibre", in fact most if not all ISPs. A few of which do shorter minimum terms, and Pulse8 even have a "no contract" offering. (Monthly in other words). But the initial cost is higher of course.
Look out for the current deals on all the biggies. Even some of the smaller ISPs such as Aquiss and Uno are competitive these days.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. 200GB. Sync 75808/13984Kbps @ 600m. BQMs - IPv4 & IPv6
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It looks like it is probably just problem in the checker database in which case MrS has already offered a route to resolve that.
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If you mean BT Infinity, there is no way AIUI you will get that without some sort of minimum term contract.
As I read the OP, I took the question to be whether he could check without entering a contract, not whether he could subsequently order without the contract.
I could be wrong on that reading, though.
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I think it may be a confusion with FTTPoD as well - the OP probably has fibre but the database is wrong.
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A couple of years ago, we moved into a property in a similar situation, where previous occupiers had obviously used VM.
When we ordered via Plusnet, they had to enter our address as a "Bronze" or "Silver" address match, meaning that it was in the Post Office address file, but not in BT's records (that would be a "Gold" match). The order was then labelled "subject to survey" which was done within a couple of days.
Openreach have rules for ISPs to follow to attempt to keep their address database clean, which is where these "Bronze, Silver, Gold" definitions come from. Don't be surprised if your order (at an ISP) ends up needing confirmation from Openreach before being fully accepted.
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A whole new layer of potential confusion 
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I had called BT before my first post here and spoke to a guy there about getting BT Infinity, noting that my postcode showed but my actual address didn't.
He basically said that I would have to pay to have a line installed and take out a contract for 12 months.
He seemed confident that it would be ok but If it turned out that I couldn't get BT infinity (or be connected at all) I could cancel the contract but would still have to pay for the installation charge.
So I'm trying to gauge the risk of going ahead while not totally sure of the outcome.
It seems to me that the response to my UPRN input suggests that it should be ok...or am I mistaken?
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You'll be fine IMO.
The checkers tend to be on the conservative side anyway, so I would expect you to hit towards the top end of the ranges.
The only risk I see here is if the UPRN doesn't actually represent your address and I'm not in any position to judge that risk.
The installation charge is for a working BT line. Does this have any value to you in the very unlikely case you can't get Infinity? Would you consider ADSL as an alaternative?
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The only risk I see here is if the UPRN doesn't actually represent your address and I'm not in any position to judge that risk. This is partly why I repeated my suggestion the OP uses the Address option. It will almost certainly give the same result, but with a lifetime of finding computer systems frequently do not necessarily work that way ....
I would trust the Address to confirm availability. If the estimates differ between the two it would be a question of checking nearby addresses for correlation.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. 200GB. Sync 75808/13984Kbps @ 600m. BQMs - IPv4 & IPv6
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If you can get the ability to fully cancel in writing that would be fine.
Providers are the ones who should be pushing through these fixes, and no reason why they need you to commit to ordering first though, beyond getting your custom once its fixed
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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OK thanks everyone.
I am constantly reassured by the kindness of people taking the time to help out a random stranger on the internet..
I'm just waiting to see if the new modem firmware being pushed out to virgin customers will improve the rubbish latency I get with my superhub 3...if not fixed then I see no other option but to move to BT.
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In case its of any interest:
I called BT a second time on the 16 Feb and talked to a super helpful lady who passed on my lack of address entry in the BT Fibre checker onto Openreach (and their reply was cc'ed to me).
7 working days later I gave Openreach an email nudge to remind them and low and behold a couple of days later my address now appears in the Fibre checker and all is fine.
Have to say I was quite surprised to see it all resolved with so little trouble and extra kudos to the lady at BT who took on the problem and got it resolved.
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Just as a matter of interest, how did you manage to chase up openreach, I have got the same problem, post code 4K out last two letters wrong, I have talked to BT so many times I am pulling what�s left of my hair out, they keep saying tat they have contacted OR, but nothing changes. I now had to resort to checking at the green box several times a day to see if I can corner a friendly OR person for advice
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Did you ever get a case number from BT or OpenReach?
IIUC OpenReach don't normally deal with members of the public directly but if you have a case number that should help.
Anyway, here is the email that was sent from OR to BT that was copied to me.
" Your case Cxxxxxxx has been created for Postcode xxxx xxx
Thank you for your enquiry. We will respond to your request within seven working days. Please set expectations with your customer accordingly. Please quote reference Cxxxxxxx in any future correspondence.
If you are contacting us about a potential capacity issue, please could you make sure you use the availability checker to ensure that the issue has not been resolved by our in life capacity team.
If, after seven working days, you have had no response please use the escalation information below to escalate further:
1st Level [email protected]
2nd Level � If level 1 has not responded within 1 working day � [removed a personal email address for next stage escalation]
Our normal working hours are Monday to Friday, 8am until 6pm.
Please do not attempt to escalate before the seven working days as we will not be able to deal with your escalation."
After 7 working days I emailed the above email address and got a reply saying " I have contacted another team within Openreach for further investigation into a possible records discrepancy."
Plus a further reply a couple of days later saying that the matter had been resolved....which it has, happy days.
Good luck.
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