Moving house - quickest way to get up and running?

Hey all,

So tomorrow i'm placing an order for a fresh FTTC service to my new house as I move at the end of this month and cancelling my current one, new house, new provider and all that!

So I was wondering what happens when I place my order, I want it to be up and running on the day I move in, so will select moving day on the order - however the current owner is on Sky on an LLU line, so what will happen if (worst case) that is still active when I move in? Does the Openreach engineer simply cease that existing line regardless and get the new service active?
I ask this because when I moved to my current house, it took a good two months to get up and running because the previous owner didn't cancel their line.

Seems a bit of a newbie question I know, but there's absolutely zero mobile signal out to where i'm moving to so an active line is definitely a priority from the start!

Cheers!

Edited by Nitro93 (Thu 08-Mar-18 21:44:55)

Your order should cause a cease on the existing service, and has been that way for years, so you know it does not always work...

Ah okay, so should be relatively straightforward then! (One hopes)
So technically speaking the current owners wouldn't really have to do anything?

Edited by Nitro93 (Thu 08-Mar-18 23:21:47)

Well they will want to tell their existing provider they are moving, otherwise they remain liable to pay the contracted costs.

They may even be doing a broadband Home Move.

I guess it could be down to timing - if they didn't get their order in soon enough then it may be that their home move could be days or weeks after they have left the property. I'm not sure how it works in this instance?

Which on further thought leads me to something that was bothering me. Why has the OP's suggestion never been mentioned here?

Before my first reply I thought it likely that no third party can order on my or your or anybody else's line. Think of the chaos a malicious person could cause. ISPs used to do it, in the infamous slamming episodes, but at least the user didn't lose service.

I can't remember what information other than the address and your name you need to give to a supplier when ordering. Certainly a working email address.

What your post prompted was that if the OP were able to place such an order, that would prevent the current occupants placing either a Home Move or Cease order in the Openreach system, and if they already have then similarly the OP would not be able to place an order on that line. Possibly a new line install could go through, leading to the need for a SIM order, and the complications that can cause.

Googles .... This fits. The normal GC22 migration process should be triggered. But even then, the problem I raise in the previous paragraph arises.

Notifications should get triggered, but yes if people ignore those then you can slam someone still...so if you know when someone is going on holiday you can slam their connection.

Of course you do need to pay the provider usually in advance for things like setup.

And you are traceable if you do pay.

In reply to a post by RobertoS:

And you are traceable if you do pay.

I almost posted the same as you but then thought the slammer would have to pay for it and I am not sure how aggrieved you would have to be to slam someone's broadband and then pay the bill for what could be an 18 month minimum term. But, you would think that there would have been some examples of it being done by mistake - people accidentally selecting the wrong house number for example when setting up a new service.