Uncle rang BT to report a voice fault over the weekend. Told an engineer will be out today between 8-1pm and may need access to premises. So uncle took the day off work.
Come 1pm still not here. He rang and was told its on the engineers list but he maybe running late so ring back later. He rang just now and was told due to some cockup in the system the jobs been resheduled for tomorrow.
Can you claim compensation when they dont show and dont inform you?