If I use Google Maps to measure the distance between my house and where the cabinet is I see 220m.

https://imgur.com/a/9snsFDA

Initially on the DSL checker I was showing a speed of 267Mbps (Planned) although Planned has now been removed. Now not any house (I tried around 6 (two from one end, two from middle, two from other end) and I do not see any G.Fast service available despite them saying the work is done and its active.

Not sure if stats will help...

=====
# xdslcmd info --stats
xdslcmd: ADSL driver and PHY status
Status: Showtime
Retrain Reason: 0
Last initialization procedure status: 0
Max: Upstream rate = 33603 Kbps, Downstream rate = 86176 Kbps
Bearer: 0, Upstream rate = 20000 Kbps, Downstream rate = 79999 Kbps
Bearer: 1, Upstream rate = 0 Kbps, Downstream rate = 0 Kbps
Link Power State: L0
Mode: VDSL2 Annex B
VDSL2 Profile: Profile 17a
TPS-TC: PTM Mode(0x0)
Trellis: U:ON /D:ON
Line Status: No Defect
Training Status: Showtime
Down Up
SNR (dB): 5.9 14.4
Attn(dB): 12.6 0.0
Pwr(dBm): 12.4 2.1
VDSL2 framing
Bearer 0
MSGc: -6 20
B: 81 239
M: 1 1
T: 0 64
R: 6 0
S: 0.0324 0.3819
L: 21746 5028
D: 16 1
I: 88 120
N: 88 240
Q: 16 0
V: 10 0
RxQueue: 135 0
TxQueue: 27 0
G.INP Framing: 18 0
G.INP lookback: 27 0
RRC bits: 0 24
Bearer 1
MSGc: 186 -6
B: 0 0
M: 2 0
T: 2 0
R: 16 0
S: 5.3333 0.0000
L: 48 0
D: 3 0
I: 32 0
N: 32 0
Q: 0 0
V: 0 0
RxQueue: 0 0
TxQueue: 0 0
G.INP Framing: 0 0
G.INP lookback: 0 0
RRC bits: 0 0
Counters
Bearer 0
OHF: 0 1028994
OHFErr: 827 6246
RS: 2665153776 101324
RSCorr: 854713 0
RSUnCorr: 0 0
Bearer 1
OHF: 220777462 0
OHFErr: 0 0
RS: 2649328809 0
RSCorr: 412 0
RSUnCorr: 0 0

Retransmit Counters
rtx_tx: 205945 0
rtx_c: 61288 0
rtx_uc: 6838 0

G.INP Counters
LEFTRS: 0 0
minEFTR: 80001 0
errFreeBits: 31422901 0

Bearer 0
HEC: 0 0
OCD: 0 0
LCD: 0 0
Total Cells: 107191989 0
Data Cells: 2467953167 0
Drop Cells: 0
Bit Errors: 0 0

Bearer 1
HEC: 0 0
OCD: 0 0
LCD: 0 0
Total Cells: 0 0
Data Cells: 0 0
Drop Cells: 0
Bit Errors: 0 0

ES: 749 4712
SES: 0 2
UAS: 26 26
AS: 3546280

Bearer 0
INP: 55.00 0.00
INPRein: 1.00 0.00
delay: 0 0
PER: 0.00 6.13
OR: 0.01 33.91
AgR: 80737.89 20033.74

Bearer 1
INP: 4.00 0.00
INPRein: 4.00 0.00
delay: 3 0
PER: 16.06 0.01
OR: 95.62 0.01
AgR: 95.62 0.01

Bitswap: 412257/412261 61/61

Total time = 1 days 1 hours 5 min 6 sec
FEC: 854713 0
CRC: 827 6246
ES: 749 4712
SES: 0 2
UAS: 26 26
LOS: 0 0
LOF: 0 0
LOM: 0 0
Latest 15 minutes time = 5 min 6 sec
FEC: 39 0
CRC: 0 1
ES: 0 1
SES: 0 0
UAS: 0 0
LOS: 0 0
LOF: 0 0
LOM: 0 0
Previous 15 minutes time = 15 min 0 sec
FEC: 46 0
CRC: 0 2
ES: 0 2
SES: 0 0
UAS: 0 0
LOS: 0 0
LOF: 0 0
LOM: 0 0
Latest 1 day time = 1 hours 5 min 6 sec
FEC: 346 0
CRC: 0 6
ES: 0 6
SES: 0 0
UAS: 0 0
LOS: 0 0
LOF: 0 0
LOM: 0 0
Previous 1 day time = 24 hours 0 sec
FEC: 8757 0
CRC: 2 144
ES: 2 112
SES: 0 0
UAS: 0 0
LOS: 0 0
LOF: 0 0
LOM: 0 0
Since Link time = 41 days 1 hours 4 min 39 sec
FEC: 854713 0
CRC: 827 6246
ES: 749 4712
SES: 0 2
UAS: 0 0
LOS: 0 0
LOF: 0 0
LOM: 0 0
====

So no one is showing G.fast availability now? if so it may be they are waiting for something e.g. some power or copper or fibre wiring or worse the line card had a fault and needs to be swapped out.

Local workers saying work is done invariably mean their bit of the job is done, very rare to find team doing all the various jobs.

Hello,

No one ever was showing available, only planned. Here is what I got back from OR this morning.....

====
I have been in contact with our Fibre Delivery Manger who has confirmed the GFast project has been completed. In order benefit from the GFast service there is a network / cable distance limitation. I have checked the network / cable serving your premises to cabinet 4 and unfortunately the distance is over the limitation of 300m . Therefore you would not be able to have the GFast service.

However the cabinet is fibre enable and you would be able to place an order with your service provider for Fibre to the cabinet (FTTC).
====

Can they do a line distance check without access to the property (don't they need their machine plugged into the phone line)?

They then said order FTTC and thats what sparked me to think this was just a duff didn't bother to check reply cause I already have FTTC on the line, wouldn't they have seen this already?

In reply to a post by ansam:

If I use Google Maps to measure the distance between my house and where the cabinet is I see 220m.

https://imgur.com/a/9snsFDA

Initially on the DSL checker I was showing a speed of 267Mbps (Planned) although Planned has now been removed. Now not any house (I tried around 6 (two from one end, two from middle, two from other end) and I do not see any G.Fast service available despite them saying the work is done and its active.

Not sure if stats will help...

=====
# xdslcmd info --stats
xdslcmd: ADSL driver and PHY status
Status: Showtime
Retrain Reason: 0
Last initialization procedure status: 0
Max: Upstream rate = 33603 Kbps, Downstream rate = 86176 Kbps
Bearer: 0, Upstream rate = 20000 Kbps, Downstream rate = 79999 Kbps
Bearer: 1, Upstream rate = 0 Kbps, Downstream rate = 0 Kbps

Hmmmm. That's all rather different from what you posted 67 minutes previously .

In reply to a post by ansam:

My current connection is around 71Mbps which would suggest I am closer to the cabinet than they are saying is it not?

It's hard to give advice when provided with duff info by you. It's also very annoying to have wasted the time in doing so. Two of us did.

Edited by RobertoS (Wed 06-Jun-18 15:23:24)

Sorry can you elaborate? I have no idea what your talking about.

https://imgur.com/a/gwdz6Wu

Edited by deleted (Wed 06-Jun-18 15:26:13)

Ye gods and little fishes!

Max: Upstream rate = 33603 Kbps, Downstream rate = 86176 Kbps
Bearer: 0, Upstream rate = 20000 Kbps, Downstream rate = 79999 Kbps

Bearer 0 is your FTTC connection speeds. (Downstream rate? Is that so abstruse? I'm sure you aren't a newbie to the world of line stats).
Bearer 1 is 200kbps so shows as zero, but is the G.INP control link. I'm not criticising your not knowing that.

My current connection is around 71Mbps which would suggest I am closer to the cabinet than they are saying is it not?

To which we both replied saying it didn't suggest any such thing. That you were drawing the wrong conclusion from it, thus making your complaint about not being offered G.Fast not supported by it.

Edit: The Max line shows what you could get if Openreach didn't cap the product at 80/20Mbps.

Edited by RobertoS (Wed 06-Jun-18 15:35:51)

Probably the head end isn't ready for CP Orders yet. This is pretty common AFAIK. Lots of g.fast pods installed but many cannot order.

They have access to the DP records and that is what the availability will be based on, so question is which cabinet and exchange, then we can look at other addresses and check (a) it is available to order (b) where the service seems to run out.

Telephone wiring can cross streets unexpectedly, ie. when duct was put it may be a slightly road arrangement today

G.fast is at that stage where they are being cautious as they don't want to bother installing and find people are not getting the best speeds, maybe once there are a couple of hundred thousand people live then things may change.

As for plugging in Openreach own and run the DSLAM so can see existing line stats is they wanted to without entry to the property.

PCP 4 / Drumchapel Exchange

This is the reason why I gave up on this person as they kept posting contradicting information and now I've noticed they have posted a so called email from OpenReach. I say so called because not sure that someone from OpenReach would send an email with simple spelling mistakes.