No broadband, no landline, and can't get new broadband....

I was a very happy customer with Uno Broadband (and let it be said they've never given me any problems) but I decided to leave them on price (my own stupid decision) for Vodafone broadband.

It turns out everything was too good to be true and many people said I made a bad decision and so a couple of days before I was due to go to Vodafone, I cancelled my order. I tried to reverse the decision but it was too late.....so my phone line is dead and I'm using a mobile broadband connection now.

My Dad is insisting we go with Sky even though I was happy to use my mobile broadband connection (his decision is final even though I'd love to go back to Uno) but the Sky order was cancelled today because of problems with the phone-line.

Some facts:

Vodafone order cancelled - Saturday 18th August 2018
Expected move over date - Tuesday 21st August 2018
Accounts cancelled with Uno - Tuesday 21st (landline) Wednesday 22nd (broadband)

I'm confused as Uno (even after I left) said a new order could be placed.

There's still a dial tone on the line? but obviously it won't dial out and I'm getting some pressure off the family to get it re-instated.

Have I screwed up somewhere, it's the last time I'll move somewhere because of price.

Your help and advice is appreciated.

PS. Big props to everyone at Uno who've done nothing but gone out of their way to help me, to be fair to Vodafone as well they've tried to be as helpful as possible, even Sky have been good.....I just don't know what's going on, can't I place another order?

Cancelling was the mistake, for others the way to go is see if provider lets you leave if not happy and invoke that and migrate away NOTE: Not feeling happy may not be enough for these clauses they may want to look at the speeds etc

As for the situation you find yourself in, then it is either install a brand new phone line, or wait a couple of days for the cancelled order to tidy up in the system. NOTE: As the phone line is in a limbo state with regards to number, you will have lost the number most likely and trying to order referring to the old number may be part of your problem.

Posted from a vodafone connection, stability of router fixed by adding by VDSL2 bridge modem