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Standard User ian72
(eat-sleep-adslguide) Wed 21-Aug-19 14:44:32
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Boost Engineer


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I moved house last month and had BT FTTC installed. The line has never reached the minimum guaranteed even when plugged in to the test socket with nothing else connected. The speeds it is running are about half what the BT Wholesale checker reckons could be possible for the line. I have left it a while to avoid any "wait 10 days" etc and because the current connection of 30Mb is not a disaster for me at the moment. It was connecting at 28/9 but DLM has now got it at 30/2 - with minimum guaranteed speed being 32. The speedtester through the hub reckons there are no faults on the line.

So, the question. I think the best route is a boost engineer to come and do some decent checks on the line. Can I just request a boost engineer? Do they charge?
Standard User Zarjaz
(eat-sleep-adslguide) Wed 21-Aug-19 15:39:15
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Re: Boost Engineer


[re: ian72] [link to this post]
 
I suspect you’ll have to ‘act dumb’ and jump through various first ...

Got a lot of new boys on the park, well new to broadband work, so I’ll cross my fingers for you.

Standard User ian72
(eat-sleep-adslguide) Wed 21-Aug-19 17:00:27
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Re: Boost Engineer


[re: Zarjaz] [link to this post]
 
OK, will expect to jump the hoops - I'll go down the gym to get in training ready for it.


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