Hello my mother is currently paying over the odds for bt broadband fibe (£75). She is moving house in 4 weeks time. I wish to move her to another provider at the time of her move.
When i tried to switch her to john lewis broadband and told them she was moving in a month they said it would be better to wait, cancel her BT broadband at her current address and join anew in the new property. Due to possible charges for switching address although she didnt give an exact cost or reason. However joining afresh from a new property i believe produces a £50 activation fee and possible charges from BT (shes out of contract with BT).
So what is the best solution to cancel her BT broadband and phone for when she is leaving and start a new provider for when she moves into her new property? Or alternatively would it be best to switch her provider now while she is at her current property. then transfer it to the new address as soon as it's activated? I believe she would have just about enough time for this. 2 weeks ISP transfer, then 2 weeks for the address move.