We have been with sky when the only had 2 or so channels on Astra when it was analogue, so we have been with them right from the start.
With our Sky Boxes, we have had one HDD fail (loud clunking and high pitch screeching), 3 PSU die on us requiring all new caps to be replaced (not paying £249 for another one and that's skys discount with +12 resub), one card reader failed after 2 weeks.
The only discount we got was where we live in a conservation area we had to move our dish to the back of the house so that you cannot see it.
Sky said some high stupid price to take down and re-install, we said forget it and to cancel all our boxes and then we was put on hold where we was then told £5 for it, we said ok, and we got a brand new full install.
Now all those bad boxes, we now get the lockups on all 4 HD boxes all at the exact same time (within 10 mins) so Sky must be causing this, this issue requires a full unplug and plug back in.
Sky have never ever required subscribers to renew their contract to get a fault fixed. I don't know how you've come up with that but - sorry - it's utter [censored].
Well I am sorry to say that you are very incorrect here, I know what we was told on the phone and that we had to resub before they would even progress to the ordering of the new replacement box that we still had to pay for.
That was why I repaired our boxes when the caps in the PSU went.
There was no callout even offered, we was just offered a new box, which was sent out in the post and we had to install it.
When we have issues with our boxes and phone them up, Sky are all apologetic etc and then try to sell Sky-Q on us for more than what we are all ready paying which is way too much as it is.
Also Sky-Q sound good on paper but to have a single point of failure i.e. the main box with the drive on it.
I would of rather of have a HDD in each box, not a fan of all mini boxes having access to all recordings, but saying that it could come in handy if a movie is recorded and can watch in all rooms with a mini box.
But all those years we have been with sky, the only discount we would get if we was to move over to Sky-Q was a one off £30 discount, REALLY SKY.
But yeah, I think the move with Sky owning the boxes was a good move on their part, they would never of done that with their HD Boxes due to they die all the time or have loads of issues like the Ethernet Port stops working and fails until once again a reboot.
As them as an ISP, back when they brought BE they was very rubbish, didn't care about us users that was on BE, so we dropped then as soon as we could.
Maybe they have gotten better, I wouldn't know and don't plan to know.
Don't get me wrong, when everything works its all good, like with everything, but you just get some people that work at Sky that just have a bad attitude and you get treated like [censored] even though you are being polite and just trying to get an issue resolved.
Edited by PaulKirby (Thu 12-Sep-19 00:32:28)