Then your experience was very unusual and not at all typical. You should have raised a complaint with Sky.
I don't have any particular love for Sky but my dealings with them have always fair and professional. I don't think it's right that other people might be dissuaded from signing up with them on the basis of what I'm pretty sure was a very rare situation. I'm pretty sure that if you'd complained to Sky at the time they would have been very apologetic and probably given you six months free subscription or a box upgrade.
Oh I totally agree, there has been times when we had a nice person on the phone, like when my Sky card died, it was a very old card that had loads of scorch marks on it with some deformed plastic which was used on one of the boxes that the PSU died on it.
Any how they were very apologetic on the phone and asked for the viewing card number and the box it was for, so that it will already be paired up.
The card came put the card in seemed to work fine on Sky's entertainment channels, but failed to work on the movie and sports packages.
It said something about a technical issue and to phone sky, so I did.
It turns out according to the person that I spoke to 2 days later that all our cards were in the wrong boxes, yet they all was working fine and they were already paired up, so I had to write down all the serial numbers for the cards and boxes where between us went through correctly pairing up the cards (once again) and then everything was working.
But all through the conversation they were polite, not like that time we had that box issue.
So yeah its probably an isolated issue that happened.
Mind you I do think their handling of static IP address is/was stupid. If they just said 'sorry, we don't do it' it'd be one thing. But the two times I enquired they told me it might be possible but they wouldn't know until the service went live. That's a pretty asinine thing to say. It makes little to no technical sense and who is going to sign up with an ISP in the hope that they will get a static IP address that they need?
Yeah, I think we had a Static IP on our BE -> Sky connection at the time it was a requirement for some reason my brother might of needed for doing work at home, I cannot remember.
The amount of times I have asked BT for a static IP due to I have been unlucky several times connected to a remote server when BT decided of renewing the routers IP, and I lost a 3 to 5 hours of programming due to the filing being locked and forcing a closure resulted in an empty file.
So I am like open file edit it, save it and close it LOL
I have started to do all of it now locally on another VM Box and when all the cone is complete and stable enough for public use I then take the servers down an upload the code, then restart the servers and let it do its update and then enable it for the public.
But I have noticed that the dynamic renewal seems to happen a lot less now that I am using a 3rd party router, not a fan of the Smart Hub.
So not sure if BT have extended our lease time or the router stays up longer than BT's Hubs.
I have also recently noticed that BT's Business packages now include the Ultrafast 2 speeds, before you had to go for either a slower package or go for the leased line for huge price.
Sure the new packages costs a lot more so I assume there is more that you get that you don't on the home version, like the 1 free Static IP, but I don't think that price for me just to get a Static IP is worth it, but that's just me.
All in all, most home users won't need a Static IP or a block of them, I know I don't need one, but it would help when doing remote programming at strange hours LOL