An open order on my line?

Out of idle curiosity I just ran the BT Availability Checker and noticed below the table the following text 'There is an open order on your line which is due to complete by 06-Oct-2019'. I haven't placed any orders or asked for any changes for over two years now. I've emailed my ISP (also my telephone provider) but in lieu of their response has anyone else encountered random open orders on their line?

Edited by Andrue (Fri 13-Sep-19 21:22:32)

I have seen that twice a couple of years back for our connection and several others on our phone pole that have FTTP, one was for the fibre cable replacement between a FibreDP's and ours, not sure what the other time was for, it might of been for the ceasing of our copper line.
But 2 to 3 days after work had completed that message went so I assumed it was that working being done.

But that might just be a coincidence.

Paul

Openreach will raise an internal order when there is any planned work on your infrastructure so that there are no changes until the planned works are complete.

This prevents changing something and the change being reverted by the planned work.

It should only be there for a max of 5-7 days and would normally be shorter than this.

Your ISP should be able to see, if they look in the planned work list, but would not normally be aware until they look.

The new BTWholesale Checker are no longer have that anymore for any open order on the line status at the bottom note. Make it much harder for end customer with unknown of open order on the line etc in future. Only ISP will see this not the public anymore.

Hi Max

Hope you are OK

You have replied to a post that is 2.5 years old

I am all ok. I need a specsaver big glassess