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Standard User andy88
(eat-sleep-adslguide) Mon 04-Nov-19 22:10:08
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FTTC cabinet per ISP capacity Restrictions ?


[link to this post]
 
Recently had the local cab finally upgraded to FTTC.

tried now to get a major ISP to supply me with their service.
The web page crashes out on the Available Rates test..

So called the help desk, who tell me that
- each ISP is limited to how many connections/ports they may have in any one cabinet
- when that limit is reached, they cannot supply any more connections.
- that this is an OFCOM/openreach restriction (!)

therefore even though they would like to supply me at their wonderful rate, I have to go to ANO ISP who has capacity (and will cost me more..etc)

Surely this is not true ?
and is a misinterpretation of not pre-reserving ALL the capacity, and if there is such a reservation in place, it can be increased once used up - as clearly end users want their service, and not someone else's.
Standard User MCM
(knowledge is power) Mon 04-Nov-19 22:47:41
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Re: FTTC cabinet per ISP capacity Restrictions ?


[re: andy88] [link to this post]
 
Surely this is not true ?
As you have surmised. Totally false. Openreach operate no such restriction.
Standard User andy88
(eat-sleep-adslguide) Mon 04-Nov-19 23:22:59
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Re: FTTC cabinet per ISP capacity Restrictions ?


[re: MCM] [link to this post]
 
Will try again tomorrow,
when phone person and their misleading supervisor are different.

I think they are just using an old database for their checks.
I know that some comparison sites show ADSL only (despite being over 4.5 months since commissioning ended) and others show FTTC available.


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Administrator MrSaffron
(staff) Tue 05-Nov-19 11:35:37
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Re: FTTC cabinet per ISP capacity Restrictions ?


[re: andy88] [link to this post]
 
Hopefully we are saying what you can have

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User skandia2
(newbie) Tue 05-Nov-19 12:55:09
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Re: FTTC cabinet per ISP capacity Restrictions ?


[re: andy88] [link to this post]
 
If the major ISP is an LLU supplier, perhaps the major ISP has an oversubscribed cable link in the exchange which feeds your local FTTC cab?

If so they may be preventing new customer sign ups?

AFAIK LLU suppliers have purchase cable link capacity from Openreach to connect the exchange FTTC headend to their own network in the exchange.
Standard User Scientistnsaint
(learned) Tue 05-Nov-19 13:19:54
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Re: FTTC cabinet per ISP capacity Restrictions ?


[re: andy88] [link to this post]
 
Consider whether you want to be a customer of a company with so much contempt for you that they lie to you.
Standard User andy88
(eat-sleep-adslguide) Tue 05-Nov-19 18:34:05
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Re: FTTC cabinet per ISP capacity Restrictions ?


[re: MrSaffron] [link to this post]
 
Well,
today's conversation is....
'I' have to call openreach to ask them what the problem is.
(I was not aware I could do that as an end customer... and they could not supply a Phone No)

After persuading then to get me a contact point at openreach, the person came back after talking to their manager and said they would email openreach and expect to get an answer back typically after 2 weeks (as they often don't read their emails !)

So. interesting...and frustrating.
and ostensibly the price would make it worthwhile...
but they (and I ?) are being let down by the front line troups and inability to get past them to someone who can give a credible answer.
Standard User andy88
(eat-sleep-adslguide) Tue 05-Nov-19 18:36:46
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Re: FTTC cabinet per ISP capacity Restrictions ?


[re: Scientistnsaint] [link to this post]
 
if that is the case, then say so...
and it is possible that it could indeed be an explanation

That so much business is being lost because of it...
some 300 properties, newly exposed to FTTC after suffering 2-3 Mb/s for so many years... seems a little odd however. - especially when the ISP in question is running promotions to get new business..
Standard User andy88
(eat-sleep-adslguide) Tue 05-Nov-19 18:38:01
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Re: FTTC cabinet per ISP capacity Restrictions ?


[re: andy88] [link to this post]
 
Ill informed front desks... doing the best they can with the information they have...

but the price would make it worthwhile.. (at least so far)
Standard User MHC
(sensei) Tue 05-Nov-19 18:46:56
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Re: FTTC cabinet per ISP capacity Restrictions ?


[re: andy88] [link to this post]
 
So, which ISP?

I am sure someone here will have the contact details for a board member.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

M H C


taurus excreta cerebrum vincit
Standard User Zarjaz
(eat-sleep-adslguide) Tue 05-Nov-19 18:54:11
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Re: FTTC cabinet per ISP capacity Restrictions ?


[re: andy88] [link to this post]
 
In reply to a post by andy88:
Well,
today's conversation is....
'I' have to call openreach to ask them what the problem is.
(I was not aware I could do that as an end customer... and they could not supply a Phone No)

After persuading then to get me a contact point at openreach, the person came back after talking to their manager and said they would email openreach and expect to get an answer back typically after 2 weeks (as they often don't read their emails !)

So. interesting...and frustrating.
and ostensibly the price would make it worthwhile...
but they (and I ?) are being let down by the front line troups and inability to get past them to someone who can give a credible answer.

Time to name and shame this 'major ISP' their staff are talking out of their proverbials .....
this alone would be enough evidence for me to cancel my order and go with a decent ISP.

Standard User jchamier
(eat-sleep-adslguide) Tue 05-Nov-19 19:09:29
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Re: FTTC cabinet per ISP capacity Restrictions ?


[re: Zarjaz] [link to this post]
 
In reply to a post by Zarjaz:
Time to name and shame this 'major ISP' their staff are talking out of their proverbials .....this alone would be enough evidence for me to cancel my order and go with a decent ISP.

Yes, it may be "major" in terms of current customers, but the advice is awful.

The poster should use the main site to find another company, even if a couple of pounds a month more expensive.

plusnet 80/20 (2/jun/14) at 470m; high sync history: 64/9(Sep/17),54/6(Jan/19),46/7(Sep/19)
20 years of broadband from 1999's ntl:cable modem trial - Live BQM
Standard User jchamier
(eat-sleep-adslguide) Tue 05-Nov-19 19:10:18
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Re: FTTC cabinet per ISP capacity Restrictions ?


[re: andy88] [link to this post]
 
In reply to a post by andy88:
Ill informed front desks... doing the best they can with the information they have...

Maybe the price is too low to train the desk. Think what that means when you have a technical problem and can't get it fixed.

plusnet 80/20 (2/jun/14) at 470m; high sync history: 64/9(Sep/17),54/6(Jan/19),46/7(Sep/19)
20 years of broadband from 1999's ntl:cable modem trial - Live BQM
Standard User andy88
(eat-sleep-adslguide) Tue 05-Nov-19 19:14:04
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Re: FTTC cabinet per ISP capacity Restrictions ?


[re: jchamier] [link to this post]
 
Well...
given that FTTC/Fibre in general is so reliable...
(see ANO thread on how the forum has changed from years ago )

it should not be that much of a risk..
but agreed, it is a risk...
Standard User andy88
(eat-sleep-adslguide) Tue 05-Nov-19 19:20:56
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Re: FTTC cabinet per ISP capacity Restrictions ?


[re: MHC] [link to this post]
 
So, which ISP?

I am sure someone here will have the contact details for a board member.


This one

Given that I spent 18 months getting the cabinet arranged
and it affects not just me, but many other reports of no higher than poor ADSL speeds being available. I kinda want to get to the bottom of it.

I am aware that some compare the market checkers still do not know ... but it is disappointing if the actual ISP seems to have the same problem. The guy on Monday even checked open reach's checker and it was available there.. hence the per ISP capacity story.
Standard User MHC
(sensei) Tue 05-Nov-19 19:27:29
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Re: FTTC cabinet per ISP capacity Restrictions ?


[re: andy88] [link to this post]
 
UK - [email protected]

Group - [email protected]

UK Director Customer Services and Operations - [email protected]

Head of Soocial Media - [email protected] & Twitter @JordanStone


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

M H C


taurus excreta cerebrum vincit
Standard User andy88
(eat-sleep-adslguide) Thu 07-Nov-19 23:31:03
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Re: FTTC cabinet per ISP capacity Restrictions ?


[re: MHC] [link to this post]
 
My thanks for those.

I will follow up with them, life just getting busy again.

Best regards.
Standard User candlerb
(experienced) Fri 08-Nov-19 07:54:48
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Re: FTTC cabinet per ISP capacity Restrictions ?


[re: andy88] [link to this post]
 
In reply to a post by andy88:
The guy on Monday even checked open reach's checker and it was available there.. hence the per ISP capacity story.


There is no such per-ISP quota. You said Vodafone's website "crashed" when you entered your phone number - then that's definitely a bug with their website, nothing more, and it's sad they won't even fix a reproducible error.

If the BT Wholesale checker shows the line as available, well there are several other ISPs at similar price point to VF - so the next thing to do is to try their online checkers. If they say you can order, then either wave this fact in VF's face, or simply abandon VF and take service from one of the others.
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