They will probably have, by some name or other, a “Retentions” department that existing customers are referred to if they ring CS saying they are intending to leave because they have got some other ISP deal they fancy.
Call them and quote some good deal you have found and say you will be going for that unless BT can offer you a better deal to stay.
Then haggle as much as you can, and don’t be afraid to say you’ll think about their offer and call them again. You aren’t in a rush
. You might not get as good an offer as what you have found elsewhere, but it could well be better than just calling and asking for a deal.
This is what many people do every time they get to the end of their term.
My broadband basic info/help site - www.robertos.me.uk.
Domains, site and mail hosting - Tsohost
Connection - Three 4G, tbb tests normally 35-45Mpbs down, 65Mbps off-peak, 9-24 up.
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Edited by RobertoS (Sun 02-Feb-20 14:11:19)