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Companies must tell customers about their best deals rule came into force on 15 February 2020, I am out of contract broadband and telephone and have not as yet been contacted by my ISP about the best deal I could have.
Will I ever be contacted?
Has anyone been contacted by their ISP?
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AIUI it only applies to those reaching the end of current "minimum term" contracts. If you aren't in one, that's your problem not theirs  .
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - Three 4G, tbb tests normally 35-45Mpbs down, 65Mbps off-peak, 9-24 up.
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"Democracy means simply the bludgeoning of the people by the people for the people." Oscar Wilde |
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Has anyone been contacted by their ISP?
Well every time we have almost reached our end of contract BT have emailed us stating so.
Whenever we have received said emails I phone them up and we haggle for the best deal, I have always got a good deal.
Paul
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Register (or login) on our website and you will not see this ad.
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In my experience BT already do it the right way. My original BT contract came to an end in January. I had been alerted to this for a couple of months on their website and nearer the time got emails alerting me and telling me to go to website and renew at 'my existing rate'. This I did, new (now 2 year) contract but actually £5 cheaper due to their new 500 minutes call tariff. No complaints. Of course if people ignore all these reminders they will end up on the rather excessive out of contract rates that BT do, but in my experience nobody pays those prices...
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I've been notified by email by PlusNet well in advance about my contract coming to an end for the last couple of years.
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Even when the contract has finished and BT have you on a rolling 1 month service, they will continue to remind you with a letter or email every couple of months.
I was "out of contact" for over a year although paying a good price before I re-signed at much the same.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
M H C
taurus excreta cerebrum vincit
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OFCOM press release Companies must tell customers about their best deals
The intresting bit is ... If you�re already out of contract, you must be reminded of this
If you�re already out of contract, you must be reminded of this, and your provider must tell you every year about their best deals.
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I've been notified by email by PlusNet well in advance about my contract coming to an end for the last couple of years.
I did the first time, but this time i have not had any notice of it, the only notice I had was to say the price was rising.
Adrian
Desktop machine Ryzen powered with windows 10 , reluctantly.
Plusnet FTTC
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Plusnet have not done this for me yet.
Adrian
Desktop machine Ryzen powered with windows 10 , reluctantly.
Plusnet FTTC
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Hmm... well perhaps it's because I pay line rental saver and it is co-terminous with my 12 monthly contract periods. It took some doing but I've had them expiring together for the last 2 years. I think of and deal with the two as a single entity.
p.s. yes I know they are separate and it's possible to have different providers for each but I find this way convenient.
Edited by longedge (Mon 02-Mar-20 10:47:07)
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As with most of these rule changes there is the PR around it happening and then a window to allow operators to get things into operation and scaled up.
So its entirely possible an ISP is steadily working its way through the list of customers in batches and will get to you in the next few months.
In terms of managing call/enquiry volume this makes sense rather than an ISP emailing 500,000 people at the same time better to do in batch of 10,000 at a time.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Interesting that some have been notified of the end of contract date and some have not.
I have been with PlusNet since 2013 and only once which was 2017 that CS phoned me to offer me a discount to renew my contract, which I did as I cannot fault their connection but now I am waiting to see if the new rule will make a difference to their retention policy.
I shall wait and see and if in the meantime they raise the price I will switch provider.
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Plusnet may have sent notification to the plusnet email address rather than another you are using in their system.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Plusnet may have sent notification to the plusnet email address rather than another you are using in their system.
That would be a failing in their system as when I joined PlusNet I was asked if I wanted an email address and I said no so, they must know I do not have a PlusNet email account.
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That would be a failing in their system as when I joined PlusNet I was asked if I wanted an email address and I said no so, they must know I do not have a PlusNet email account.
My bill notifications get sent to both. In that case I'd expect all notifications to go to both.
Oliver.
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I do get bill notifications and marketing notifications in my non-plusnet email account which is why I would expect an end of contract date notification and offer of a retention deal which I have not received.
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Didn't they have Line Rental Saver as well?
AFAIK that has always generated a renewal email.
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when I joined PlusNet I was asked if I wanted an email address and I said no
AFAIK it's not optional, an email address is part and parcel of the account, in fact you agree to monitor the " [email protected]" mailbox as part of the initial account setup.
p.s. - or at least that was the case when I first joined. I get 2 x emails every time they send something to me, 1 to the postmaster and 1 to my reg'd address.
Edited by longedge (Mon 02-Mar-20 15:16:36)
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when I joined PlusNet I was asked if I wanted an email address and I said no
AFAIK it's not optional, an email address is part and parcel of the account, in fact you agree to monitor the "[email protected]" mailbox as part of the initial account setup.
You are quite right as I have just accessed my " [email protected]" but I do not remember PlusNet stating this.
My " [email protected]" had only one email in the inbox with the message below;
"You are receiving this message as your mailbox has not been accessed since:
2014-06-18 01:12:37
We have therefore archived the contents of the mailbox, please note that new mails will continue to be received.
To stop this from happening going forward you need to access it and collect E-Mail at least once within a 90 day period.
If you would like your email restoring then please contact our support team by raising a ticket using the Help Assistant on our website:
https://portal.plus.net/
We will only keep archived email for a limited period of time, after which it will be permanently deleted.
Kind regards,
Plusnet customer support"
I do not wish to have an ISP email for obvious reasons mainly when switching.
In an old post from 2008 in the PlusNet Community confirms the email is part of the 'RFC requisite' and messages are also sent to secondary emails.
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You are not compelled to use the included Plusnet email address for anything. It is simply wise to check, say once a month, if they have sent you anything that for some reason has not reached you any other way .
If and when you leave them, it can safely be ignored thereafter.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - Three 4G, tbb tests normally 35-45Mpbs down, 65Mbps off-peak, 9-24 up.
==================================================
"Democracy means simply the bludgeoning of the people by the people for the people." Oscar Wilde |
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Is it possible to set up message forwarding on the Plusnet e-mail account? You could then automatically forward all e-mails received there to an account which you are checking on a regular basis.
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I would imagine that the PlusNet email account could be added to be received in a mail client such as Microsoft Office Outlook or Thunderbird, but I have neve tried.
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More worrying is PN creating an address for people whom never requested one and not telling them. Then sending information to that address uniquely.
I will have to advise my friends on PN to check !
VirginMedia 200/20 (22 Nov 19). Was FTTC for 7 years (55/12 to 46/5)
20 years of broadband connectivity since 1999 trial - Live BQM
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As I said previously, you are told and you agree in the signing up process to monitor it.
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I'm sure you were told, but I wasn't, but I left PN in November. I will assist my friends.
(checking my email history, the email said "you have not requested PN an email account").
VirginMedia 200/20 (22 Nov 19). Was FTTC for 7 years (55/12 to 46/5)
20 years of broadband connectivity since 1999 trial - Live BQM
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Plusnet have always set up a postmaster @ username.plus.com address. For example, see this post and those following in that thread.
The discussion there is about a business account, but the same applied to domestic. One was set up automatically for me on domestic, as well as my own domain address I used at sign-up.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - Three 4G, tbb tests normally 35-45Mpbs down, 65Mbps off-peak, 9-24 up.
==================================================
"Democracy means simply the bludgeoning of the people by the people for the people." Oscar Wilde |
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More worrying is PN creating an address for people whom never requested one and not telling them. Then sending information to that address uniquely.
I will have to advise my friends on PN to check ! Plusnet send details of my bill each month to both the Plusnet account and to another address based on my personal domain name. In 6 months time I will find out what notifications I get when my contract ends.
Michael Chare
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The email reminders I used to receive (and I check headers) only went to my long (20years+) domain name email separately hosted.
VirginMedia 200/20 (22 Nov 19). Was FTTC for 7 years (55/12 to 46/5)
20 years of broadband connectivity since 1999 trial - Live BQM
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Plusnet have always set up a postmaster @ username.plus.com address. For example, see this post and those following in that thread.
I gather they used to, but do they still do, for joiners in 2017 or 2018 ?? I will find out this weekend.
VirginMedia 200/20 (22 Nov 19). Was FTTC for 7 years (55/12 to 46/5)
20 years of broadband connectivity since 1999 trial - Live BQM
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I gave up on PN's convoluted address and difficulty in setting up after I joined five years ago, setting up a Fastmail account instead. I entered this addy in my PN Accounts and have received my bills and notifications ever since. I don't think ISP email accounts are worth bothering with though in fairness, what do you expect when it's "free"?
Edited by Malwaremike (Wed 04-Mar-20 16:55:28)
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I don't think ISP email accounts are worth bothering with though in fariness, what do you expect when it's "free"? Exactly. I was a BE (BeThere) customer whom did not offer email services. Email and web space are not core services for internet access.
VirginMedia 200/20 (22 Nov 19). Was FTTC for 7 years (55/12 to 46/5)
20 years of broadband connectivity since 1999 trial - Live BQM
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I don't think ISP email accounts are worth bothering with though in fairness, what do you expect when it's "free"?
"Free" (in a monetary sense) isn't in itself an indication of a poor service, Gmail is one of the best email facilities around.
Oliver.
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You could say Gmail isn�t free, as Google use your activities to sell you adverts.
VirginMedia 200/20 (22 Nov 19). Was FTTC for 7 years (55/12 to 46/5)
20 years of broadband connectivity since 1999 trial - Live BQM
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You could say Gmail isn�t free, as Google use your activities to sell you adverts.
I knew someone would say that, which is why I said "in a monetary sense"!
Oliver.
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Considering the annual cost of a domain and a decent email service with unlimited aliases is still under £25 I think that is better than gmail in a way, though I do have a gmail address to synchronise google calendar across several devices.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - Three 4G, tbb tests normally 35-45Mpbs down, 65Mbps off-peak, 9-24 up.
==================================================
"Democracy means simply the bludgeoning of the people by the people for the people." Oscar Wilde |
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You could say Gmail isn�t free, as Google use your activities to sell you adverts.
I really, really wish there was an Upvote button on this forum
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I gather they used to, but do they still do, for joiners in 2017 or 2018 ?? I will find out this weekend. Yes, they do. However the mailbox is logged into using the account name/password as for the PPP session in the router. There is a default configuration of the alias postmaster routed to this mailbox. My friends mailbox was empty. He's been a customer for just 18 months, minimum period just ended.
Checking the headers of his billing notification emails, they are sent directly to his gmail account.
The PDF he received on signing up says you can create email mailboxes on the member centre, it does not explain you have a default one that can't be deleted.
Poor documentation!
VirginMedia 200/20 (22 Nov 19). Was FTTC for 7 years (55/12 to 46/5)
20 years of broadband connectivity since 1999 trial - Live BQM
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