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Standard User Goldap1946
(newbie) Sun 29-Mar-20 12:52:09
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Dad's broadband is very slow for 2 years


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Hi all, my dad's broadband is very slow. I did 3 tests this morning and his router is saying he can get download speeds of 4.5 mbps, but his download speed is 500kbps for the. Last 2 years. His computer is connected via cable. Any help would be great.



Thanks Richard 
Standard User RobertoS
(elder) Sun 29-Mar-20 13:32:28
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Re: Dad's broadband is very slow for 2 years


[re: Goldap1946] [link to this post]
 
Are you sure it isn't 500kBps. Note the capital B.

4.5Mbps > 500kBps (on a speed test). That is a strange coincidence, which is why I'm checking smile.

My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - Three 4G, tbb tests normally 35-45Mpbs down, 65Mbps off-peak, 9-24 up.
==================================================
"Democracy means simply the bludgeoning of the people by the people for the people." Oscar Wilde
Standard User Goldap1946
(newbie) Sun 29-Mar-20 13:38:58
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Re: Dad's broadband is very slow for 2 years


[re: RobertoS] [link to this post]
 
I've just done another test and it is

Download 3.29 Mbps
Upload 0.62Mbps
Thanks


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Standard User Goldap1946
(newbie) Sun 29-Mar-20 13:42:22
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Re: Dad's broadband is very slow for 2 years


[re: RobertoS] [link to this post]
 
Actually the download is

488 KB/s

Thanks
Standard User Goldap1946
(newbie) Sun 29-Mar-20 13:48:46
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Re: Dad's broadband is very slow for 2 years


[re: Goldap1946] [link to this post]
 
Sending a pdf file can take 15 to 20 minutes via email, his graphic card drivers take 1 hour and 30 mins to download. Very very slow
Standard User RobertoS
(elder) Sun 29-Mar-20 13:51:35
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Re: Dad's broadband is very slow for 2 years


[re: Goldap1946] [link to this post]
 
So that is fine smile. A Byte, which most speed tests report, is 8 bits.

4.5Mbps = 4500Kbps.
4500/ 8 = 562.5KB/s. Allow for overheads and 488KB/s is OK.

My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - Three 4G, tbb tests normally 35-45Mpbs down, 65Mbps off-peak, 9-24 up.
==================================================
"Democracy means simply the bludgeoning of the people by the people for the people." Oscar Wilde
Standard User RobertoS
(elder) Sun 29-Mar-20 13:56:19
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Re: Dad's broadband is very slow for 2 years


[re: Goldap1946] [link to this post]
 
In reply to a post by Goldap1946:
Sending a pdf file can take 15 to 20 minutes via email, his graphic card drivers take 1 hour and 30 mins to download. Very very slow
0.62Mbps = 620Kbps
620/8 = 77.5KB/s.

How big is the PDF file? How big are the downloaded drivers, and how often does he need to download them?

It all looks normal so far. Is he on ADSL2+, and is FTTC available? The difference in price these days is quite small.

My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - Three 4G, tbb tests normally 35-45Mpbs down, 65Mbps off-peak, 9-24 up.
==================================================
"Democracy means simply the bludgeoning of the people by the people for the people." Oscar Wilde
Standard User RobertoS
(elder) Sun 29-Mar-20 13:57:40
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Re: Dad's broadband is very slow for 2 years


[re: RobertoS] [link to this post]
 
Plus if it is, what are the estimated speeds using the BT Wholesale checker.

My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - Three 4G, tbb tests normally 35-45Mpbs down, 65Mbps off-peak, 9-24 up.
==================================================
"Democracy means simply the bludgeoning of the people by the people for the people." Oscar Wilde
Standard User Zarjaz
(eat-sleep-adslguide) Sun 29-Mar-20 14:50:13
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Re: Dad's broadband is very slow for 2 years


[re: Goldap1946] [link to this post]
 
There are some basic checks which may help ...

Describe the set up in the property, what’s connected where, is it filtered OK ?

Is it possible that your fathers PC is creakingly old ?

Standard User andynormancx
(member) Mon 30-Mar-20 09:16:37
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Re: Dad's broadband is very slow for 2 years


[re: Goldap1946] [link to this post]
 
That download isn't far off what you'd expect, with a line sync speed of 4.5Mbps.

With all the overhead of ADSL ATM cells, Ethernet, IP etc you'll not see more 4Mbps.

So it is within about 18% of the best case.

Go to here and check what BT think the line should be capable of:

https://www.dslchecker.bt.com/
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