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Hello folks!
Its my first post, (didnt find any introductary pages, so ill jump right in with the questions)
im having quite the time with Plusnet at the moment. trying to get them to look at a fault (which depending on who you ask there both is and isnt a fault) - present lockdown situation accepted, but this has been ongoing since january.
the problem - Multiple disconnections per day, random, all times of the day and night, sometimes a few in an hour then stable for 24hrs. Did everything my end to check, including new router ( put OpenWrt on a spare, as it has a lot more avaliable info) and have had 3 engineers come and visit. all three found faults, but never investigated further.
i keep looking at the line stats from my router and there are a lot of Severely errored seconds - the line from my house to the DSLAM is approx 320m
Line State:UP [0x0]
Line Mode:G.993.2 (VDSL2)
Line Uptime:11h 28m 22s
Annex:B
Profile:17a
Data Rate:78.976 Mb/s / 19.978 Mb/s
Max. Attainable Data Rate (ATTNDR):79.252 Mb/s / 21.867 Mb/s
Latency:0.18 ms / 0.0 ms
Line Attenuation (LATN):12.4 dB / 12.0 dB
Signal Attenuation (SATN):12.7 dB / 12.0 dB
Noise Margin (SNR):3.5 dB / 6.1 dB
Aggregate Transmit Power(ACTATP):0.0 dB / 14.7 dB
Forward Error Correction Seconds (FECS):0 / 0
Errored seconds (ES):169 / 40736
Severely Errored Seconds (SES):83 / 8923
Loss of Signal Seconds (LOSS):26 / 3
Unavailable Seconds (UAS):381 / 381
Header Error Code Errors (HEC):0 / 0
Non Pre-emtive CRC errors (CRC_P):64 / 0
Pre-emtive CRC errors (CRCP_P):0 / 0
ATU-C System Vendor ID:Broadcom 192.28
Power Management Mode:L0 - Synchronized
i have searched for some answers, but i wonder if with the information above someone could give me a clue? noise margin looks very low for a line of that length. (if i have read the information correctly, and am not being aan idiot) any other information you could tell me would be fantastic.
Thanks!
John
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