Broadband keeps dropping out, what should i do?

Hello all
currently i am with the Post office for broadband and phone, however every few days the broadband drops out and then resets. This has now become more frequent with it happening most days.I have been creating quality graphs on here but each time the broadband dropped out the address changes and i have to make another graph. i have now worked out how to get the router to email every day and send me the log.
Before i star complaining to the post office should i be looking at anything else? i know all providers will blame the equipment in the household but to me the dropping out looks like it is due to the combined bandwidth of many customers strains or exceeds the capacity of the local exchange?
I know all the companies are struggling with the virus, so i would like to gather all the information and check all my stuff first. hopefully the lock down will end soon then i might feel better about complaining to the post office to get this sorted.

Any help greatly appreciated.

My Broadband Ping

Edited by deleted (Sat 02-May-20 18:32:17)

The link to your graph doesn't look right, you may want to recheck it

Corrected graph link.

Edit: As of midnight, that is.

Edited by RobertoS (Sat 02-May-20 09:34:07)

So basics first ... is the telephone line noise free when listened to ?

Is your router plugged into the master socket with all other extensions and equipment disconnected ?

Do you have a different router to try ?

The yellow is just showing things are busy during the day - working from home and someone starts streaming TV around 4pm?

If by drop out and reset you mean a resync then every few days will not qualify as a fault. DSL does not resync because of the bandwidth strain of others, since you don't see that between the modem and exchange since it is a dedicated link for you.

Getting the broadband connection stats and details of how it is all connected in the home might help.

In reply to a post by mr_fid:

each time the broadband dropped out the address changes and i have to make another graph

You can get around this by creating a dynamic DNS hostname at noip.com. Just set up an account, input those details into the dynamic DNS page of your router, and change the graph IP to the hostname. That way the graph will also link to your new IP address whenever it changes.

While this will avoid the long blocks of red, you will still see a smaller block of no response (red) until noip has updated the IP. So if the result of a resync will be time for sync (+PPPoE) and time of noip update

Thanks for all the replies.

So to answer them..

yes the yellow is normal usage and the kids are allowed 1.5 hours from 16:00 to 17:30 hence the step up at 16:00.

My phone line doesn't seem to be noisy. The router is connected to the master socket with no filter, however it is on an extension. i only have the one phone connected.

I don't have a spare router to try, i tend to bin the routers when i get a new one.. else i end up with loads gathering dust in the cupboard.

Should i get rid of the extension and connect directly to the master? i checked the speed directly to the router and via the extension and it made no difference.

So when were the drop outs? The BQM is not showing any apart from the block of red starting at 9.45pm, but its so long it is probably an IP address change or similar, rather than a simple resync

In reply to a post by mr_fid:

The router is connected to the master socket with no filter, however it is on an extension. i only have the one phone connected.

We have slight problem with the exact description there, and it is very important to get it clear. It can have an effect of many Mbps and disastrous results on stability.

If the router is connected to an extension, it is by definition not connected to the master. Or do you mean it is on a telephone extension wire that plugs into the master socket, rather than on a wired-in extension socket in a different room?

Following on from that, if it is on an extension wire, does the master socket have both a phone socket and a DSL socket? In which case is the router connected to the DSL socket, and what sort of and quality of extension cable is it?

If the extension is in another room, is that directly connected to the master socket and the same question about the sockets on the master? Or is it possible the extension and the master are both fed from a junction box between them and the point the phone line enters the promises?

Finally, as requested by MrSaffron, are you able to obtain the connection statistics from the router please? If you don't know how, what make and model of router is it please?

Edit: Hang on a second. I just spotted this: "Should i get rid of the extension and connect directly to the master? i checked the speed directly to the router and via the extension and it made no difference".

I don't understand what you are saying there. Unless it is what I queried above about an extension wire in the room with the master.

Edited by RobertoS (Sat 02-May-20 20:19:39)