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Standard User wheelhouse81
(newbie) Tue 05-May-20 17:03:30
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Estimated speed range vs Typical download speed


[link to this post]
 
whats the difference between Estimated speed range and Typical download speed ?
Administrator MrSaffron
(staff) Tue 05-May-20 17:10:36
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Re: Estimated speed range vs Typical download speed


[re: wheelhouse81] [link to this post]
 
Example of the speeds shown?

The range is usually a worst and best case type scenario estimate, typical will be what they commonly expect you to see, so will usually be within the range.

Of course how an individual line is performing trumps any estimates.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User wheelhouse81
(newbie) Tue 05-May-20 17:22:43
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Re: Estimated speed range vs Typical download speed


[re: MrSaffron] [link to this post]
 
so zen have offered me these speeds but my line data shows that i only hit the Estimated once on the 01-Nov-2019.
my download speed in my home has never gone about 70mb down 18 up.

Estimated speed range (Kbps): between 79000 & 80000
Typical download speed (Kbps): 79000
Typical upload speed (Kbps): 19000
Your speed estimate was generated: 16/10/2019 12:01

BROADBAND LINE DATA
Please Note:
The following tables show any available information received from BT relating to your Zen Broadband line.
Only lines that use the DSLMax BT product can receive line information. If your line was activated prior to May 2006, we are unlikely to have any information from BT for your line.
BT will only provide line information if your circuit experiences technical problems which cause your BRAS profile to change (see our knowledgebase articles below for more information).
If there is no line information displayed, this most likely indicates your line is experiencing no technical problems and is running efficiently.
If your BRAS profile is displayed as “TR101”, the actual BRAS profile is displayed in the
Downstream column and will be approximately 88% of the current Sync Rate.

Your current maximum download speed is 73482Kbps.

Your current line technology is WBMC.

LINE RATE DATA
Upstream Downstream Sync Rate BRAS Profile Interleave Sync Date Date
19999 73482 75915 TR101 Auto 19-Apr-2020 20:48 19-Apr-2020 20:48
18337 41019 42378 TR101 Auto 19-Apr-2020 11:34 19-Apr-2020 11:34
18857 34662 35810 TR101 Auto 18-Apr-2020 15:27 18-Apr-2020 15:27
19999 73482 75915 TR101 Auto 31-Dec-2019 11:56 31-Dec-2019 11:56
19999 70333 72661 TR101 Auto 31-Dec-2019 11:32 31-Dec-2019 11:32
19999 73482 75915 TR101 Auto 06-Dec-2019 15:37 06-Dec-2019 15:37
19999 68600 70872 TR101 Auto 05-Dec-2019 23:21 05-Dec-2019 23:21
19999 73482 75915 TR101 Auto 05-Dec-2019 05:32 05-Dec-2019 05:32
19999 77117 79671 TR101 Auto 01-Nov-2019 06:41 01-Nov-2019 06:41
19999 72519 74920 TR101 Auto 31-Oct-2019 12:49 31-Oct-2019 12:49


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Administrator MrSaffron
(staff) Tue 05-May-20 17:45:00
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Re: Estimated speed range vs Typical download speed


[re: wheelhouse81] [link to this post]
 
79000 to 80000 are referring to connection speeds, so need to take into account overheads to compare with speed tests (i.e. what you see on your PC)

Maximum possible download speed from 80000 sync is 76000 Kbps

Estimates can be wrong - the next question is how many metres are you from the VDSL2 cabinet

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User wheelhouse81
(newbie) Tue 05-May-20 17:48:55
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Re: Estimated speed range vs Typical download speed


[re: MrSaffron] [link to this post]
 
i am approx 108 meters from the VDSL2 cabinet.
Administrator MrSaffron
(staff) Tue 05-May-20 17:52:33
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Re: Estimated speed range vs Typical download speed


[re: wheelhouse81] [link to this post]
 
So full sync is a possibility, as to why you are not needs time and investigation e.g. state of wiring in the home, such as are there any extensions, powerplugs in use etc

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User wheelhouse81
(newbie) Tue 05-May-20 18:05:12
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Re: Estimated speed range vs Typical download speed


[re: MrSaffron] [link to this post]
 
i have no extensions from the master socket, so home phone and and dsl cable are plugged directly into the vdsl faceplate.

i open a case to see if i could cancel the contract and this is what they said.

In this case we cannot cancel the contract as the speeds that you are receiving are acceptable as speed tests show that you are receiving are above 70mbps down, I understand that this is below the speeds that are noted on your order however these are estimates and the speeds that you are getting are acceptable for the service that you are getting.

We do however want to be able to resolve this issue so as a gesture of good will am offering you the equivalent of £5 a month off the cost of your contract which totals £60 as recognition that the speeds that you are achieving are not quite what you expected.



but if my speeds are below the speed guarantee i should be able too right ?
Administrator MrSaffron
(staff) Tue 05-May-20 18:46:05
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Re: Estimated speed range vs Typical download speed


[re: wheelhouse81] [link to this post]
 
You did not post the speed guarantee figure? What is the figure that you have been told is the guaranteed speed.

Cancelling the contract will of course leave you with no broadband until another provider can connect you, and as issue looks connection speed based if you stay with VDSL2 you will have the same issue still.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User wheelhouse81
(newbie) Wed 06-May-20 14:05:19
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Re: Estimated speed range vs Typical download speed


[re: MrSaffron] [link to this post]
 
i was told on the phone that my guaranteed speed is 79mbps


i have added my Broadband technical details, i have deleted my information.

https://drive.google.com/open?id=1l7uYw6stvqhFfOEC2I...
ISP Representative uno
(isp) Wed 06-May-20 14:24:16
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Re: Estimated speed range vs Typical download speed


[re: wheelhouse81] [link to this post]
 
Guaranteed or estimated?

Zen are not limiting these speeds, they are just what the line can get.

As MrSaffron says, you can go elsewhere but this won't change.

Matt

uno Communications
t: 0333 773 7700
uno Speedtest

Edited by uno (Wed 06-May-20 14:25:16)

The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
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