I've had a reply from Eclipse, apologising for the error and a promise to credit the amount of the cease fee.

Fair enough, they replied quickly, admitted their mistake and resolved the matter. I'll keep an eye on this, but hopefully that will be the end of it.

Edited by sparky_paul (Mon 06-Jul-20 13:41:07)

Strange, just had a re-sync.

NEW STATS

DSL uptime:0 days,00 Hours01 Mins14 Secs
Data rate:19.999 Mbps / 79.146 Mbps
Maximum data rate:24.510 Mbps / 79.944 Mbps
Noise margin:15.4 / 3.2
Line attenuation:7.3 / 13.2
Signal attenuation:7.3 / 14.7
VLAN id:101
Upstream error control:Off
Downstream error control:Off


Sync more or less same, max data rate now just below 80Mb.

DLM wouldn't do this at this time of the evening. Look like you are force it to re sync yourself
.

In reply to a post by adslmax:

DLM wouldn't do this at this time of the evening. Look like you are force it to re sync yourself
.

Not guilty, nothing to do with me.

Lost internet, hub flashing orange, orange steady, then back to solid blue and all back up.

Nothing on event log before 18.42PM, so looks like a hub reboot?

Edited by sparky_paul (Mon 06-Jul-20 20:25:20)

Ah! Apparently they do a re-sync every fortnight! To do with BT itself, not the Openreach DLM. 😧

That might be it. You'll find loads of posts around with a bit of browsing in the BT ISP Forum here.

Could be.

I checked the hub again this morning, and although the event log only starts from the time of the re-sync, I found system uptime on another page, and that's still showing 8+ days... that's back to the time of the power cut we had, so it couldn't have been a full reboot.

Anyway, still connected at 79.146 down, and all seems well.

software version could be updated? Does your BT Hub showing CRC & ES errors count?

Edited by adslmax (Tue 07-Jul-20 13:42:37)

In reply to a post by adslmax:

software version could be updated? Does your BT Hub showing CRC & ES errors count?

Don't think it's a software update. The "Technical Log" page, which doesn't get too technical, says

Firmware version: v0.15.00.06145-BT
Firmware updated: unknown

Not sure what the latest version is, but I guess the second entry would show a date if it had updated.

No error counts that I can see, technical info from this router is a bit limited.


I'm happy, so long as it doesn't make a habit of it

Sometimes SNR at very low at 3dB can caused more CRC and ES errors. Only DLM will collect it every midnight. Hope your line errors is low, if it was too high then DLM might act the next step to move SNR up by 1Mbps each step as a time until there is no errors on the line.

If it is that, I'd sooner have stable than a few extra Mbs.

See how it goes.