BT/Openreach migration gateway

I'm switching separate landline and broadband services to BT Fibre 2 on 24th June, everything seems to be going okay apart from one thing - I haven't heard a peep from my old ISP. I have only had a leaving email and letter from the landline supplier.

I know this should all be handled automatically, and I have held back as I don't want to confuse matters, but I'm thinking that I should give my old ISP a nudge. I don't want them to get the wrong end of the stick and put a cease order through.

If I contact them tomorrow and they deny any knowledge of what's going on, is that possible? Ofcom refer to the system that notifies the losing ISP as the "electronic gateway". Does anyone know what this gateway is actually called? I wouldn't mind being able to throw it into the conversation.

Edited by sparky_paul (Tue 16-Jun-20 22:00:16)

Primary consideration is the landline provider. I'd wait until after migration before contacting anyone if it were me.

Cheers. I've left it this long, I did wonder if I might be better off letting things take their course, rather than confuse matters. Landline provider seems happy, and has sent all the relevant paperwork out.

I can see me having to argue the toss over notice periods with the ISP though. It would just be handy to understand the process for them being notified of the migration, and the terminology used.

Possible problem with no notice given to the broadband provider though.

I seem to remember a recent thread (maybe 3-4 months ago?) about a losing provider who didn't send the required leaving info. Just wondering if it's the same provider, and what happened.

Edit: OP must have posted just after I started drafting the above .

Edited by RobertoS (Tue 16-Jun-20 22:01:23)

I'd prefer to argue notice periods after the fact rather than risking a cease! It's been a long while since I had split landline/ISPs but I'm guessing both are informed by Openreach.

Edited by Oliver341 (Tue 16-Jun-20 22:05:06)

You should get updated on dsl checker: https://www.broadbandchecker.btwholesale.com/#/ADSL

stroll down the page at the bottom as you should see: There are multiple orders open on your line which are due to complete by 24-JUNE-2020

In reply to a post by adslmax:

You should get updated on dsl checker: https://www.broadbandchecker.btwholesale.com/#/ADSL

stroll down the page at the bottom as you should see: There are multiple orders open on your line which are due to complete by 24-JUNE-2020

Nothing showing where it usually does, in the notes at the bottom.

Should be

In reply to a post by Oliver341:

I'd prefer to argue notice periods after the fact rather than risking a cease! It's been a long while since I had split landline/ISPs but I'm guessing both are informed by Openreach.

Ditto, I would sooner argue after than risk screwing it up now.

In reply to a post by adslmax:

Should be

Might it be worth contacting BT and letting them know I haven't heard from my old ISP?