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How much downtime normally?
Lost ADSL authentication this morning at 8.50am, and ADSL is still syncing at 4.15pm?
>>> BTFibre 2 FTTC
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Aaaargh! Just had an email from BT,
"We have to change some dates...
We're really sorry but your broadband will now start any time before midnight on 25 Jun 2020."
That's nice.
>>> BTFibre 2 FTTC
Edited by sparky_paul (Wed 24-Jun-20 18:29:03)
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It's a bit late telling you now, isn't it!!!
My broadband basic info/help site - www.robertos.me.uk. Domains, sites and mail hosting - Tsohost & Ionos.
Connection - Three B311 4G, tbb tests normally 35-45Mpbs down, 65Mbps off-peak, 9-24 up. 1+ 8 Pro max 80Mbps down, 24Mbps up.
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You're not kidding, 6.07pm the email was sent. The old ISP had no problem switching us off at 8.50am this morning!
No internet in the house, I'm not very popular... 
>>> BTFibre 2 FTTC
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It's usually just a few minutes whenever I've switched, but one has to be prepared for the worst case scenario of a 24 hour outage.
Oliver.
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It's usually just a few minutes whenever I've switched, but one has to be prepared for the worst case scenario of a 24 hour outage.
In my case, I think 24 hours could be optimistic.
Activation can be any time up to midnight, so it could be up to 39 hours without broadband... that is if they don't fail again tomorrow!
I wonder if they'll start billing me from the 24th?
>>> BTFibre 2 FTTC
Edited by sparky_paul (Wed 24-Jun-20 20:15:16)
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"Midnight" is a little ambiguous but I suppose you're right in thinking they mean up to 27 hours from now.
That said, 0:00 in 3 hours time is technically Thursday. 🤷♂️
Oliver.
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"Midnight" is a little ambiguous but I suppose you're right in thinking they mean up to 27 hours from now.
That said, 0:00 in 3 hours time is technically Thursday. 🤷♂️
I'm afraid it's pretty clear from the email that they mean midnight tomorrow night.
We need to change some dates
Hello Paul,
We're really sorry but your broadband will now start any time before midnight on 25 Jun 2020.
ADSL was turned off on the dot this morning though
There's also a big 'order reference' on the email in the format AJMAAZZZZ040xxxxxxxx. What's that? It doesn't tally with anything I've had in documentation from BT before. Is its an Openreach order reference?
>>> BTFibre 2 FTTC
Edited by sparky_paul (Wed 24-Jun-20 20:52:19)
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Well, a nice chap from Openreach called this morning and said he would be with us in an hour or so, just under two hours later we are up and running.
Now to see how the speeds go, we are pretty close to the cabinet so hopeful it will end up close to max.
>>> BTFibre 2 FTTC
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My broadband basic info/help site - www.robertos.me.uk. Domains, sites and mail hosting - Tsohost & Ionos.
Connection - Three B311 4G, tbb tests normally 35-45Mpbs down, 65Mbps off-peak, 9-24 up. 1+ 8 Pro max 80Mbps down, 24Mbps up.
=========================
To argue with a mindless bigot is foolish.
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