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Standard User RobertoS
(elder) Tue 14-Jul-20 00:08:31
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Re: Do Virgin Media have to tidy up their outside cable?


[re: jamesmary8130130] [link to this post]
 
In reply to a post by jamesmary8130130:
you can google it , bro
Maybe you could post your link to a reliable source.

For a starter, given the developer can, and many do, opt to go for some other supplier, that would seem to be against our own and EU competition law.

It's possible the writer of your source has misunderstood the various options; regulations and laws.

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Standard User ian72
(eat-sleep-adslguide) Tue 14-Jul-20 10:49:55
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Re: Do Virgin Media have to tidy up their outside cable?


[re: jamesmary8130130] [link to this post]
 
In reply to a post by jamesmary8130130:
you can google it , bro
I just tried that, nothing came up to support your statement and it fundamentally is not happening so either you have read a law that might happen in the future or something has been misunderstood. No-one on here has heard of a law that requires all new builds to have both Openreach and Virgin and Google doesn't suggest anything.
Standard User jez9999
(member) Thu 16-Jul-20 09:49:02
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Re: Do Virgin Media have to tidy up their outside cable?


[re: TheInstaller] [link to this post]
 
I've been in touch with the builder, and for those interested, here's the response:

I have spoken to South Electrical over the wires you are referring to so I understand what happens with these better.

We arrange for our electricians South Electrical in this case fed the cables out of the wall for Virgin to be able to supply a service route to the plot. These are then left loose until Virgin then tidy attend site on their own schedule and tidy them away under the cover box; Virgin do this irrelevant of the customer or plot having a virgin service.

I am sorry but this is as much information as I can give you over the process that comes along with Virgins works.

Your next steps would be to contact Virgin as this is not something to do with us.


So the builders aren't interested, and Virgin presumably aren't interested.

Thinking of just ordering Virgin so they come and install something decent, then using the cooling-off period to cancel. Hope that doesn't backfire...

=== Jez ===
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Standard User Highland76
(member) Thu 16-Jul-20 10:47:38
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Re: Do Virgin Media have to tidy up their outside cable?


[re: jez9999] [link to this post]
 
Perhaps unsurprisingly the builder is passing the buck, when THEY should be arranging to get it tidied up - irrespective of who they do it through. Is your 10 year warranty through NHBC? If so get in touch with them to seek advice. There’s a good chance the developer will sort this out quickly once you get NHBC involved. No need to place a dummy order with Virgin.

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Standard User jpm
(learned) Thu 16-Jul-20 11:00:27
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Re: Do Virgin Media have to tidy up their outside cable?


[re: jez9999] [link to this post]
 
You could try contacting their new sites team:

https://www.virginmedia.com/lightning/network-expans...
Standard User jez9999
(member) Thu 16-Jul-20 11:51:27
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Re: Do Virgin Media have to tidy up their outside cable?


[re: Highland76] [link to this post]
 
I've e-mailed NHBC. Guess we'll see what happens.

=== Jez ===
Internet
Zen unlimited full fibre 2 | https://www.speedtest.net/result/8718060020.png
Hardware
Line: FTTP with Huawei EchoLife HG8110H-20 ONT
Router: FRITZ!Box 7530
Standard User gary333
(committed) Fri 17-Jul-20 18:15:04
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Re: Do Virgin Media have to tidy up their outside cable?


[re: jez9999] [link to this post]
 
In reply to a post by jez9999:
I've been in touch with the builder, and for those interested, here's the response:

I have spoken to South Electrical over the wires you are referring to so I understand what happens with these better.

We arrange for our electricians South Electrical in this case fed the cables out of the wall for Virgin to be able to supply a service route to the plot. These are then left loose until Virgin then tidy attend site on their own schedule and tidy them away under the cover box; Virgin do this irrelevant of the customer or plot having a virgin service.

I am sorry but this is as much information as I can give you over the process that comes along with Virgins works.

Your next steps would be to contact Virgin as this is not something to do with us.


So the builders aren't interested, and Virgin presumably aren't interested.

Thinking of just ordering Virgin so they come and install something decent, then using the cooling-off period to cancel. Hope that doesn't backfire...


They are talking cack. I'd ask them where did they get Virgin Media green ducting from as that's the same place they get the covers from. They are giving you the run around. Next they'll be telling you that they ask the Gas and Electricity companies to come around and put the meter boxes on the house. Makes me wonder how they managed to get the BT equipment setup correctly.

Edited by gary333 (Fri 17-Jul-20 18:17:53)

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