Shell offer or stick with TalkTalk - which to choose?

My £19.95/month 18-month Faster Fibre with TalkTalk ends on 14 September. Through a money saving site's offer, I signed up with Shell Energy Broadband 38Mbps at £24.95/month less £120 credit after three months on a 12-month contract, meaning £15 a month for a year. Naturally (although this was not offered when I rang TalkTalk before switching, just like 18 months ago), TalkTalk has written to me, offering £19.95/month again but for 24 months if I cancel the switch.

These are both attractive offers. Which should I choose? I need to decide in the next few days.

Edited by deleted (Wed 19-Aug-20 10:36:44)

You pays your money and you takes your choice.

If it ain’t broke...

My experience with Shell is somewhat bitter-sweet.

The basic service has been fine, but the pound or two saving a month I made by going with them has been negated by their false promises and total lack of customer care.

Just signed up for another twelve months with Plusnet. One of the cheapest deals ATM and although it was sometimes a struggle to get through to them in the past, they always seemed to have an element of customer service. I hope this remains the case.

Never had broadband direct from Talktalk, but I have heard mixed reactions to their offerings. If you have a service you are happy with, stick with it, if the saving is minimal.

Edited by hk11 (Wed 19-Aug-20 15:25:25)

Thanks for your thoughtful response. I live on benefits so choosing the right deal is important.

At the end of the day, it really depends on how important broadband is to you.

I have found most ISPs are the same when it comes to the actual connection and tbh there isn't a lot between them when it comes to customer service. When something goes wrong sorting it out can be just down to luck.

So in reality its talk Talk £19.95 per month vs Shell at £14.xx per month (inc discount). You just need to remember to change after 12mths when the price increases and add in any cost of the "Shell router" that you may have to buy.

There is not a lot in it. The BB technology will be the same, so speeds should be comparable.
If the saving for now of £5 is what you need then go for Shell. If not then stay with talk talk. I can not see the router cost on the Shell web site but assume its £60 then there is no cost difference (60/12=£5), so as others have said "better the service you know"

FYI I currently use TalkTalk and have the same decision in Jan 2021.

Isn't Shell "First Utility", which it bought, and doesn't the actual service vary?

Awful CS. There is a group on facebook with Shell worst customer service as it's title. They like to hold onto your money even when it is not theirs.

Yes it's First Utility, but in reality it's Talktalk.

Service here is pretty consistant on ADSL. It's just the customer service that is pretty much non-existant, but hopefully the OP doesn't have to use it.