I've helped them switch over to Vodafone's FTTC service. Ever since they moved into their current house 12 years ago, they have been on VM, and therefore the BT line has remained dormant for that time. I was only able to order the 35/10 package to the house - BT Wholesale availability checker confirmed that their max speed is 35/7.
I was quite surprised as their local cabinet (ECI) is 400 m as the crow flies, and the Openreach engineer who performed the install told me that the cable length to the cabinet was 500 m. Looking at the VDSL/distance graph, the property should be capable of 60 Mbps down. Why is the maximum speed capped at 35 Mbps? I don't think poor cabling is the issue as the estate was constructed in the 80s. Would this be down to the local cabinet being oversubscribed?
The new line has been active for just over 24 hours at this point. I understand it takes a few days for DLM to adjust the parameters of the line to bring it up to speed, but it's currently stuck at the bottom of the "VDSL Range B" from the wholesale availability checker (25D/4U).
Current line stats from the VF THG3000 router (currently connected directly in to the master socket w/ MK4 faceplate):
1 23 45 67 89 1011 1213 1415 1617 1819 2021 2223 2425 2627 2829 30
Line Quality Downstream UpstreamCurrent Rate 26671 kbps 5403 kbps Maximum Rate 32560 kbps 5454 kbpsSignal-to-Noise Ratio 6.2 dB 6 dB Attenuation DS1 17.4 dB, DS2 51.6 dB, DS3 80.1 dB US0 7.1 dB, US1 41.3 dB, US2 62.3 dBPower 11.4 dBm 3.5 dBm CRC Errors in last 1330 minute(s) 61 12K (number of bytes in DMT frame) 0 0 R (number of bytes in RS code word) 12 16S (RS code word size in DMT frame) 0.0620 0.9993 D (interleaver depth) 523 1Delay 8 ms 0 ms Downstream UpstreamSuper Frames 20041427 4917701 Super Frame Errors 61 12RS Words 835574522 319579810 RS Correctable Errors 60101 57RS Uncorrectable Errors 5126 0 Downstream UpstreamHEC Errors 1106 0 OCD Errors 0 0LCD Errors 0 0 Total Cells 4095850016 0Data Cells 40360800 0 Bit Errors 0 0 Downstream Upstream Total ES 15 7Total SES 0 0 Total UAS 25 798047
Edited by scrlk (Mon 31-Aug-20 14:03:45)